Graduate Technical Account Management

Are you excited by the idea of joining a high-growth data-led business at the intersection of marketing analytics and technology

Do you want to learn how fast-scaling tech businesses operate while developing valuable customer data and commercial skills

Are you looking for a role that allows you to make an immediate impact with real responsibility while being supported to grow

If so wed love to hear from you!

About us

Fospha is dedicated to building the worlds most powerful measurement solution for online retail. For over a decade weve helped teams make smarter decisions with full-funnel marketing insights forecasting and optimisation. With Fospha every team moves faster and grows smarter.

Trusted by leading brands across three continents including Huel Oh Polly and Represent Fospha manages $4 billion in annual ad spend.

Were scaling fast across London Mumbai and Austin and were now looking for Customer Success Coordinatorsto join our Customer Success team to support thegrowth of the business from all things client facing.

Ready to make your mark Lets go!

Graduate Technical Account Manager

Kick-start your career at the intersection of data technology and client strategy.

Fospha is a marketing analytics platform trusted by ambitious ecommerce and retail brands to understand whats really driving their growth. As a Graduate Technical Account Manager youll sit right at the centre of that mission part data analyst part product expert part trusted advisor helping our clients get the most out of their Fospha setup from day one.

This isnt a graduate scheme where you shadow for a year before doing real work. From week one youll be learning to query live data solve genuine technical problems and build relationships with client stakeholders. Within your first year youll become a genuine expert in how modern attribution and analytics products are built and configured.

What youll actually be doing

• Owning a portfolio of accounts from the moment they sign through to go-live acting as a key point of contact alongside our Strategic Account Managers
• Driving onboarding speed and quality youll be the person making sure clients get value fast and get it right
• Managing post-go-live implementation requests for our enterprise and growth clients configuring changes to their live systems
• Querying our database - learning SQL to query Clients data and solve problems (no previous experience required!).
• Getting hands-on with the product assessing configuring and troubleshooting client account setups using your growing technical knowledge
• Spotting risk early flagging anything that could threaten adoption or renewal before it becomes a problem
• Building real relationships youll be on client calls regularly and confident clear communication will become second nature
• Working cross-functionally partnering with Account Management Partnerships Marketing Science and Product and your wider team to keep everyone aligned on onboarding progress
• Using AI to work smarter we actively want you experimenting with our Gen AI tools to find better faster ways of working

What were looking for

We hire for potential not just experience. Youll thrive here if youre:

• Curious and proactive you ask why and go find the answer
• A STEM or Economics graduate (or equivalent analytical background)
• Motivated by solving problems methodically not just ticking boxes
• A confident communicator both written and verbal
• Interest in learning SQL
• Someone who builds trust easily with clients and colleagues alike
• Comfortable in the detail Excel-proficient and not afraid of data
• Organised enough to juggle multiple client priorities without dropping the ball
• Genuinely excited about where AI and emerging tech are taking this industry

Our Values and Principles

You will be able to demonstrate examples of our core principles:

• Seek inclusion & diversity: We create an environment where everyone feels welcome and people are encouraged to speak and be heard
• Work Hard Work Well Work Together: We take responsibility for making things happen independently and together; we help colleagues in need and close loops making sure our work is complete and has lasting impact
• Grow: We are proactive curious and unafraid of failure
• Customer at the heart: We care about the customer feel their pain and love building product that solves their biggest problems
• Candour with caring: We deliver candid feedback with kindness and receive it with gratitude

Above all our people show a willingness to work together and get their hands dirty to deliver product success which means our customers are successful!

What we can offer you

• Salary: 34k discretionary 10% bonus
• Be part of a leading global venture builder Blenheim Chalcot and learn from the incredible talent in BC.
• Be exposed to the right mix of challenges and learning and development opportunities
• Flexible Benefits including Private Medical and Dental Gym Subsidiaries Life Assurance Pension scheme etc
• 25 days of paid holiday your birthday off! One day extra after 3 years!
• Free snacks in the office!
• Quarterly team socials

The Process

1. 48 hr. take-home data task
2. 20-minute screening call with a member of the Talent Team
3. In-Person Assessment Centre at our office White City London
4. 1x final interview with SLT in Fospha

Top tip: Make sure to thoroughly research Fospha and tell us why you would be a great fit for the role!

Please note we are experiencing a high volume of applications so please bare with us and we will ensure to get back to every application! All CVs and Cover Letters must be submitted as PDF files. For any questions please reach out to us at . We look forward to receiving your application!

Employment Type : Student
Experience: years
Vacancy: 1