Defect Compliance Officer

About The Role

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Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our clean water team that safeguards the quality, reliability, and performance of drinking water across our region. We work across complex network systems,enhancing,maintaining, installing, and repairing infrastructure from pipes to water meters,to ensure consistentlyhigh-waterquality. Through proactive network management and resilient engineering, we help ensure communities have safe, dependable water supplies every day.

Want to be a part of it?

What will you be doing?

Day to day you'll manage the process foridentifying, logging, tracking, and resolving all defective reinstatement works(reinstatement defects).

We'll need you to conduct regular, in-depthsite audits and inspectionsof completed works to assess the quality of reinstatement, focusing on compliance with contract specifications and Highways Authority standards.

You'll down the volume and cost of defectsby implementing effective root cause analysis and corrective action plans.

You'll liaise closely with theHighways Authority(Client) to manage joint inspections, validate reported defects, and maintain positive working relationships.

We'll need you to monitor and report oncontractual Key Performance Indicators (KPIs)related to reinstatement quality and defect resolution timeframes.

What youll bring Do you have proven experiencein utility contracting, civil engineering, or highway maintenance, with a strong focus onreinstatement practices?
Have you got expert knowledgeof relevantHighways Authority specifications and legislation(e.g., NRSWA, SROH) governing street works and reinstatement?
Do you have demonstrable experience in quality assurance, site inspection, and defect management?
Have you got excellentcoaching and training skillswith the ability to influence and motivate field teams?
Do you have stronganalytical and problem-solving abilitiesfor conducting root cause analysis?
Are you someone who has excellentcommunication and interpersonal skillsfor effective liaison with the client, operational teams, and management?
Do you have proficiency in usingdefect management software/systems?
Do you hold a validdriving licence? Thisis essential.

Whats in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include; Contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition scheme
Recommend a friend- get rewarded for introducing people to us!
In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose from
My Car Choice our salary sacrifice EV/ Hybrid car scheme
25 days annual leave plus bank holidays
Discretionary bonus scheme
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet
Were open and seek new and better ways of exceeding expectations
Were together and as one team; the whole is greater than the sum of the parts
Were ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
Its an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. xwwtmva Some roles require drug and alcohol testing as part of induction and onboarding.
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