Operations Coordinator (Permanent)
Location: Cheadle Hulme, Stockport SK8
Salary: Up to £29,000 + BONUS
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Are you confident on the phone, calm under pressure, and great at keeping people informed? Join a busy transport business as an Operations Coordinator. This permanent role is ideal if you enjoy being the key link between customers, drivers, and the Operations Team-helping day-to-day transport run smoothly and professionally.
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What you'll be doing:
\n * Answering and placing calls with customers, drivers, and internal colleagues
\n * Updating and monitoring transport jobs and service information using internal computer systems
\n * Coordinating collections, deliveries, route updates, and overall job progress with drivers
\n * Delivering clear, timely delivery updates and communicating any operational changes
\n * Managing customer expectations when timings or requirements shift
\n * Supporting the team with day-to-day operational challenges, including troubleshooting and escalation where needed
\n * Keeping accurate records and notes in company systems
\n * Providing general administration and operational support
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What you'll bring:
\n * A friendly, professional telephone manner and strong communication/listening skills
\n * The ability to negotiate practical solutions while staying calm and respectful
\n * Strong organisation and attention to detail, even in a fast-moving environment
\n * Comfort with learning and using computer systems quickly
\n * A positive, flexible, team-focused attitude (previous transport/logistics or customer service experience is a plus)
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Additional information:
\n * Working hours: 08:30-17:00, Monday to Friday (30-minute lunch break)
\n * Start: Immediate start available
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Working in serviced modern offices with gym and showers onsite!
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If you're ready for a permanent role where your communication makes a real difference, we'd love to hear from you-apply today.
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Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Operations Coordinator • Stockport, ENG, GB
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