Service Designer
3 months, initial
London. Hybrid, with travel to client site in central London as the work requires.
Market rates inside IR35 - Umbrella only
The work
\n We're mapping a major UK bank's business banking experience end to end. The job is to produce service design blueprints for the key customer journeys, the ones that cut across channels and functions: digital, in-branch, telephony, customer servicing and the operations behind them.
\n This is cross-channel, front-stage and back-stage work. We need people who can sit with stakeholders across the business, pull a journey apart, and show how it actually works and where it breaks, from the customer's first action through to the back-office steps that fulfil it.
What you'll do
Must have
\nNice to have
\nFor the role
\nIf you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Service designer • City of London, ENG, GB
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