Customer Success Engineer Prisma Access SaaS UK

Our Mission

At Palo Alto Networks were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact solving real-world problems with cutting-edge technology and bold thinking. Here everyone has a voice and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are youre in the right place.

Who We Are

In order to be the cybersecurity partner of choice we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption Collaboration Execution Integrity and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest we invite you to join us!

This role is remote but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems stay close to our customers and grow together. You will be part of a culture that values trust accountability and shared success where your work truly matters.

Job Summary

Your Career

With uncertain macroeconomic conditions putting pressure on organizations to do more with less investing in IT solutions that reduce complexity and cost are more important than ever. For security and networking infrastructure this means adopting a Secure Access Service Edge (SASE) strategy. According to Gartner By 2025 80% of enterprises will have adopted a strategy to unify web cloud services and private application access using a SASE/SSE architecture up from 20% in 2021. Gartner has recognized Palo Alto Networks as a Leader in the 2023 Gartner Magic Quadrant for SSE. This recognition joins our recent acknowledgment as a Leader in the 2022 Gartner Magic Quadrant for SD-WAN. We believe that taken together these emphasize our commitment to delivering best-in-class cybersecurity solutions that help organizations stay secure and agile in this hybrid era.

As a Customer Success Engineer within the SASE team you will be part of a business-critical capability to enable our customers secure environments. You act as their day-to-day technical contact building relationships with them to ensure proper security integrations.

This includes guidance for adoption accelerated integrations with new cloud security products and real-time support and strategy. You are someone who is highly technical understands SASE technologies and understands the complex world of cloud eco-systems and integrations.

You love solving critical problems in challenging this role you will work closely with CISOs Security Architects Customer Success Managers and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions.

You will be the frontline defense against the worlds most pressing cybersecurity challenges. The end result for the client Better digital protection. The end result for you An important career that impacts our daily lives in the digital age.

Your Impact

• Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions to achieve their business and security objectives
• Assist customers in implementing Palo Alto Networks SASE solutions and fully integrate these into their security and networking operations
• Be the first line of defense in proactively addressing customer needs for technical assistance and coordinating and prioritizing timely resolutions with engineering teams
• Serve as a customer advocate in influencing product roadmap and improvements
• Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
• Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
• Be a Go-To customer expert on Palo Alto Networks SASE security solutions and become a Subject Matter expert over time
• Performance metrics include CSAT Renewal rate Upsell / Cross-sell lead identification Reference-ability Renewal likelihood Adoption Consumption Customer Engagement

Qualifications

Your Experience

• BS/MS in Computer Science Electrical Engineering Computer Engineering or a related technical field
• Minimum 5 years relevant work experience in pre-sales post-sales technical support consulting or similar roles
• In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers switches firewalls traffic generators etc.
• Understanding SASE architecture and value proposition
• Past experience with Data Security product suite (CASB DLP)
• Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
• Expertise with Remote Access VPN solutions IPSEC PKI & SSL TCP/IP Authentication Protocols (SAML SSO LDAP RADIUS etc.)
• Knowledge of Linux (including BASH and Python scripting)
• Proven track record of managing customer escalations balancing customer expectations and negotiating successful resolutions
• Strong consulting and project management skills
• Ability to clearly articulate technical issues to both technical and non-technical audiences executives and explain their impact on business both internal and external to the organization
• Ability to multi-task and work in a fast-paced environment
• Availability to provide after-hours deliverables on a scheduled / non-scheduled basis

Qualifications

Our Commitment

Were trailblazers that dream big take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship No. Please note that we will not sponsor applicants for work visas for this position.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1