Graduate Customer Success

Fosphais dedicated to building the worlds most powerful measurement solution for online retail. For over a decade weve helped teams make smarter decisions with full-funnel marketing insights forecasting and optimisation. With Fospha every team moves faster and grows smarter.

Trusted byleading brandsacross three continents including Gymshark Huel and Oh Polly Fosphamanages $4 billionin annual ad spend.

Were scaling fast acrossLondon Mumbai and Austin and were now looking for Talent to join us across our Customer Success Teams.

The Role

You will join one of our Customer Teams who are at the heart of the business delivering the best possible experience to our customers.

• Youll join one of our customer specialist teams and work across customer accounts becoming a trusted expert in the insight model and data quality that sit behind them
• Youll be responsible for the customer outcomes your team owns driving action on insight trust in the model and confidence in data quality contributing to customer retention alongside the Account Manager
• Youll build deep expertise in your specialism and use it to solve real customer problems turning data into clear recommendations building trust in our methodology and keeping data accurate and flowing
• Youll play your part in onboarding new customers helping build the foundations integrations first insights and early trust in Fosphas model that get the team to time-to-value targets
• Youll identify risks early within your area such as stalled adoption data issues and model pushback and act on them before they threaten the customer relationship
• Youll be confident and effective in customer-facing moments relevant to your team building credibility with both technical and non-technical stakeholders
• Youll be collaborative working closely with Account Managers and other specialist teams feeding customer insight back to Product and keeping everyone aligned with regular progress updates

In addition to your core responsibilities we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen AI hub to increase our efficiency

The Centre of Excellence

The Centre of Excellence is Fosphas early-careers programme that develops ambitious high-performing talent through focused training hands-on experience and cross-functional exposure. Starting in Customer Teams youll gain foundational experience while being prepared for future opportunities across the organisation. The programme operates on the following principles:

• Individual Responsibility from the Get-go: You will quickly be responsible for the success of your work able to make an individual impact early in your career
• Work alongside SLT at Leading Businesses: You will be engaging with Senior Leadership and C-Level executives at the leading retail brands getting exposure to how the top companies operate
• Become a Customer Facing Expert: You will be working directly with customers often meeting them in person and developing your ability to create strong interpersonal relationships
• Cross-Functional Exposure: we offer unique opportunities to learn from and collaborate with every department in the business many daily
• Comprehensive Training: In addition to the extensive on-the-job learning opportunities youll receive a broad and blended in-person training curriculum covering essential topics such as Business Storytelling Account Management Market Research & Product and Financial Management
• Real Mentorship: Regular one-to-ones feedback and career conversations with people invested in your progression not just your output
• Career Development: High performers have clear opportunities to quickly advance their careers at Fospha whether progressing within Customer Teams toward strategic and/or management roles or moving into other departments that align with their skills and interests
• Modern Tools: Hands-on exposure to Gen AI tooling through our Gen AI hub so youre building modern AI-fluent ways of working rather than legacy processes

What we can offer you

• Salary: 34k discretionary 10% bonus
• A 1000/year flexible benefits allowance to put towards private medical insurance dental cover a health cash plan gym membership extra holiday or a pension top-up whatever suits you
• Access to Wellhub giving you one membership across gyms boutique studios and wellbeing apps
• 25 days annual leave plus 8 UK bank holidays an extra day off for your birthday and more holiday the longer you stay (26 days after 3 years 27 after 6)
• Regular socials free weekly snacks and Lunch & Learn events at our Scale Space office plus access to the wider Blenheim Chalcot community
• Opportunities to travel including to our India and North America offices
• Life assurance worth 4x your annual salary

What are we looking for

We hire for potential you dont need a technical degree or marketing background. Were looking for:

• Curious proactive individuals who are keen to learn and grow
• Excellent verbal and written communication skills
• Strong relationship-building ability both internally and externally
• Analytical mindset comfortable interpreting data and creating insights proficiency in Excel!
• Organised and able to manage multiple priorities simultaneously
• Solving problems for customers
• Interest in emerging technologies and excited by the potential and opportunity AI brings

Our Values and Principles

You will be able to demonstrate examples of our core principles:

• Seek inclusion & diversity:We create an environment where everyone feels welcome and people are encouraged to speak and be heard
• Work Hard Work Well Work Together:We take responsibility for making things happen independently and together; we help colleagues in need and close loops making sure our work is complete and has lasting impact
• Grow: We are proactive curious and unafraid of failure
• Customer at the heart:We care about the customer feel their pain and love building product that solves their biggest problems
• Candour with caring:We deliver candid feedback with kindness and receive it with gratitude

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Employment Type : Student
Experience: years
Vacancy: 1