Clinical Systems Engineer IT Service Desk & Support

NHS Band 5 Salary: 32073 - 39043 per annum

Hours Per Week: Full-time 37.5

Contract Type: Temporary(12 Months Maternity Cover)

Location Base: St Marys Hospital Parkhurst Road Newport Isle of Wight PO30 5TG

Are you an experienced IT Service Desk or Support Engineer looking to take the next step in your healthcare IT career

We are looking for a tech-savvy problem solver with strong foundational IT skills to join our Digital Service Desk this role you will provide vital 2nd-line support for the core clinical applications that keep Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust running smoothly.

No prior clinical systems experience Dont worry full specialist training will be provided!

If you have strong general IT troubleshooting skills great customer service and an eagerness to learn we will teach you the clinical systems on the job.

What Youll Be Doing

Working as part of a collaborative digital team you will ensure our frontline healthcare staff have reliable access to essential patient-care applications:

• 2nd-Line Support: Investigate troubleshoot and resolve system issues escalated from the Service Desk working with 3rd-party software suppliers when needed.
• System Configuration: Maintain and update core system master files to support changing trust workflows and NHS reporting standards.
• Data Quality & Improvement: Identify data anomalies work with departmental managers to fix root causes and partner with Digital Trainers to keep staff supported.
• Continuous Learning: Develop specialist expertise across key hospital systems (PAS EPR Digital Dictation and e-Consent tools).

What Were Looking For

Essential

• Core IT Experience: Proven background in IT Service Desk Desktop Support or Application Support.
• Technical Aptitude: Strong troubleshooting mindset with the ability to quickly pick up new software and system workflows.
• Problem-Solving & Communication: Great customer service skills able to translate technical speak for busy clinical staff.
• Education / Background: Degree in an IT/business-related subject OR equivalent hands-on relevant IT support experience.

Desirable

• ITIL Foundation certification.
• Basic understanding or prior exposure to NHS systems (e.g. PAS EPR ICE) or healthcare data standards.

Why Join Us

• Supported Growth: A clear learning pathway with hands-on mentoring and access to external training for major system upgrades.
• Make a Real Impact: Your work directly supports doctors nurses and frontline teams in delivering safe high-quality patient care.
• Work-Life & On-Call: Opportunity to join the Digital On-Call rota once fully up to speed and comfortable in post.

For full job details please refer to enclosed job description

Qualifications :

• Degree in IT or business-related subject or equivalent relevant experience
• ITIL Foundation
• Knowledge of business process documentation techniques

Experience

• Application incident and problem management skills
• Understanding of NHS data standards and NHS data items.
• Understanding of equality and diversity issues and how this affects patients visitors and staff
• Significant experience of multiple information Systems gained in a work environment

Skills & Knowledge

• Knowledge of specific healthcare/clinical related applications such as PAS (Patient Administration System) EPR (Electronic Patient Record) and eReferrals
• Knowledge of business change process analysis and design techniques
• Evidence of reflection and evaluation of knowledge and skill gaps

Additional Information :

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery access to our free Beach Hut for those long summer days our on-site Wellness Centre including a gym and a swimming pool access to our fantastic staff networks including LGBTQ Race Equality and DisAbility and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education opinions culture ethnicity race sex gender identity and expression nation of origin age languages spoken veterans status colour religion disability sexual orientation and beliefs.

For more information please see our People and OD Strategy 2026

Remote Work :

No

Employment Type :

Contract

Experience: years
Vacancy: 1