Admin Officer
Location & Building: Birkenhead CH41 5HW
Working Days / Hours: 37 hours Mon-Fri
Working Pattern: 9am - 5pm
Pay Rate: £12.86
\n If you're someone who enjoys bringing order, clarity and calm to busy environments, this is a brilliant opportunity to support front line justice. Our client is hiring an AO to deliver strong administrative and customer-focused support across hearings, cases and operational tasks-making a real difference to users and stakeholders.
\n
What you'll be doing:
\n * Prepare for, facilitate and complete administrative tasks to support hearings
\n * Provide face-to-face, telephone (incoming/outbound) and correspondence support, including for users with specific or complex needs
\n * Use service scripts and knowledge articles to signpost users to the right support and provide clear, consistent information
\n * Follow complaints policies and procedures, respond promptly to reduce escalation, and update OPTIC as required
\n * Support operational targets by processing work using standard operating procedures
\n * Handle case files with accurate data entry, secure information management, and compliance with retention/data-loss protocols
\n * Manage jury service activity (selection, deferral, reassignment, attendance tracking) and process related expenses/court fees
\n * Assist with listing and scheduling, responding to urgent matters and following listing policies
\n * Support enforcement procedures, including financial assessments, fine collection assistance, and basic statistical/financial reporting
\n * Contribute to health & safety activity (PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)
\n * Identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) as required
\n
What you'll bring:
\n * Confident customer service approach, with empathy and professionalism when dealing with complex needs
\n * Strong attention to detail and pride in accurate administration and data handling
\n * Ability to follow policies, procedures and respond appropriately under time pressure
\n * Clear communication skills across multiple contact methods, including written correspondence
\n * A proactive, solutions-focused mindset-able to act quickly to prevent issues escalating
\n
Additional information:
\n Some tasks involve handling sensitive information and maintaining strict compliance with governance and protocols.
\n
If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.
\n
Ready to play a key part in a busy, purpose-driven environment? Apply now to be considered for this AO role in Birkenhead.
\n
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
\n
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
\n
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
\n
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Admin Officer • Birkenhead, ENG, GB
The role – Finance and Payroll Officer.We are looking for a Finance and Payroll Officer to join our Wirral office.Like any organisation, the effective and timely management of finance is a key requ... Show more
Data Officer – Secondary School (Liverpool).A forward-thinking secondary school in Liverpool is looking to appoint a skilled and detail-oriented.As Data Officer, you will play a key role in managin... Show more
Senior Finance Officer required January 2026.Large high-performing school based in Liverpool.Senior Finance Officer to oversee financial processing, compliance and reporting.Our Client is searching... Show more
HR Administrator - Education Sector (Term-Time Hours).Permanent (Term time + 2 weeks over the summer).Looking for a role that offers excellent work-life balance and real HR exposure? We're partneri... Show more
Valletta Pay is a Liverpool-based iGaming payments company with 15 employees operating as an operator in the regulated gaming industry.The company is in a growth phase and focuses on providing paym... Show more
A well-regarded secondary school in.This is an excellent opportunity for someone who understands the importance of strong attendance and punctuality and who enjoys working with families, students a... Show more
Senior Finance Officer required January 2026.Large mixed secondary school based in Liverpool.Senior Finance Officer to oversee daily financial processing and compliance.Our Client is seeking a Seni... Show more
An exciting opportunity has arisen for an experienced.Independent School in Liverpool.This highly regarded Independent School educates approximately.Financial accuracy and compliance are central to... Show more
A forward-thinking secondary school in Liverpool is looking to appoint a skilled and detail-oriented.As Data Officer, you will play a key role in managing student data, assessment records, and repo... Show more
A well-regarded secondary school in Liverpool is seeking a reliable, organised, and proactive.This is a full-time, permanent role providing essential support to ensure the smooth operation of schoo... Show more
Attendance Officer - Independent School - Blackpool.A highly regarded Independent School in Blackpool is seeking a dedicated and organised Attendance Officer to join its pastoral support team on a ... Show more
A successful and financially stable secondary school in Merseyside is seeking a skilled and dependable.This is a key operational role within the school, supporting both day-to-day financial process... Show more
A busy and well-organised secondary school in.This is a full-time, permanent role available immediately, ideal for someone with excellent organisational skills, attention to detail, and a friendly,... Show more
A successful and financially well-managed secondary school in Liverpool is seeking a meticulous and dependable.The school has a strong reputation for professionalism, transparency and staff wellbei... Show more
To help make Liverpool City region the best place to grow up, grow a family, and grow a business – where no-one is left behind.Liverpool City Region Combined Authority.Liverpool City Region Combine... Show more
Quality Management System (HACCP) and ensure all legislative and customer requirements are consistently met.This role is key to driving food safety, quality standards, and continuous improvement ac... Show more
Are you passionate about ensuring adherence to regulations and maintaining ethical standards? Join our dynamic team as a Compliance Officer in Wirral! We are seeking a dedicated and organised indiv... Show more
A well-established and inclusive secondary school in Liverpool is seeking a dedicated and organised Attendance Officer to join their pastoral team from January.This is a full-time, permanent role.Y... Show more
Are you a meticulous, numerically skilled, and highly organised professional seeking a rewarding role within a vibrant school community? A successful and well-respected secondary school in.Business... Show more
Exams Officer Role in a Secondary School.A well-established secondary school in Liverpool is seeking to appoint an Exams Officer to join its administration team.This is a full-time role within a bu... Show more
