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Pertemps Harrow
Homelessness Prevention & Solutions Support OfficePertemps Harrow • Marlborough, Greater London, Greater London, UK
Homelessness Prevention & Solutions Support Office

Homelessness Prevention & Solutions Support Office

Pertemps Harrow • Marlborough, Greater London, Greater London, UK
13 days ago
Job type
  • Full-time
Job description
Job Tittle: Homelessness Prevention & Solutions Support Officer Location: Harrow Civic Centre, Forward Drive, Harrow, HA3 8NT Employer: Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract: Temporary - March 2027 Hours: 36 hours per week, Monday to Friday Work Style: Office Based Rate: £16.71 per hour PAYE Pertemps Recruitment Partnership is seeking an experienced Homelessness Prevention & Solutions Support Officer to join the Housing Team at the London Borough of Harrow. This role offers an excellent opportunity to support the delivery of vital homelessness prevention services and ensure residents receive timely, accurate and compassionate guidance. Key Responsibilities: Register new applicants on the relevant housing databases and ensure all required documentation is uploaded and maintained accurately. Act as the first point of telephone contact for individuals seeking housing advice, offering initial guidance and directing them to the appropriate service for further support. Book appointments for Homelessness Prevention & Solutions Officers, including arranging visits outside normal office hours when required. Inform clients straight away if an appointment is delayed or cancelled and rearrange at a time that suits them. Handle challenging situations calmly, including supporting clients who may be distressed, upset or difficult. Manage complaints and provide initial advice to clients about their ...
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Homelessness Prevention & Solutions Support Office • Marlborough, Greater London, Greater London, UK

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