Senior Account Manager

WE'RE SLEEK. IT'S GOOD TO MEET YOU.

Founded in 2013 by Jennifer Davidson, we’re an independently owned experience partner delivering world class events and experiences for some of the biggest brands, across the globe.

We partner with forward-thinking, ambitious clients to create impact - whether for a product roadshow, a reimagined B2B conference, a global car launch, or a major industry exhibition. Our ambition is simple: to create human-first experiences that build communities, fuel innovation, spark collaboration, and unlock new opportunities for our clients.

Our approach has earned us places on both The Sunday Times 100 Fastest Growing Company List (#21) and the Business Leader Growth 500 list in 2025, and on the FEBE Growth 100 List in 2026. We’re also proud to be recognised as a 2025 and 2026 Sunday Times and Campaign “Best Place to Work”. These accolades reflect something we nurture; building success without compromising on people, purpose or standards. We call it ‘growth without compromise’.

WHO WE ARE

Sleek is defined by a people-before-profit mindset. We celebrate individuality, set high standards and believe purposeful leadership and exceptional work go hand in hand. Everyone here is self-motivated, curious and committed to growing, regardless of seniority. We value people who take ownership, solve problems willingly, act on feedback, and are comfortable operating in a fast-moving, high-standards environment.

Based in Wimbledon, our HQ is a bright, modern and collaborative space where people genuinely enjoy spending time sharing ideas, playlists, lunch breaks and visits from the office dogs. Being proudly Office By Design, we work from our HQ three days a week with two work-from-home days, plus flexible core hours. This pattern is central to how we work. We know we learn and perform better when we’re together – after all, our business is about bringing people together.

Our structure has been consciously designed to enable growth and invest heavily in team development. You’ll find Sleek a welcoming place for everyone, from those starting their careers to experienced specialists. We’re committed to creating a community where you can do your best work and realise your potential. We also expect and welcome candidates from all backgrounds and are here to make reasonable adjustments throughout the interview process wherever needed - just let us

know.

Requirements

THE ROLE

Reports to: Client Experience Director

Department: Growth / Client Experience

The Senior Account Manager plays a pivotal role in delivering an exceptional client experience across assigned accounts, supporting the Client Experience Director in driving client satisfaction, retention, and growth. Acting as the day-to-day strategic lead for clients, you will build strong relationships, identify opportunities for account development, and ensure projects are delivered successfully against agreed objectives. This role combines commercial awareness, relationship management, and operational oversight. Working closely with delivery teams, central services, and growth colleagues, you will ensure client expectations are exceeded, projects run smoothly, and commercial opportunities are maximised. You will be a trusted client partner, maintaining a strong understanding of client objectives and ensuring the Sleek experience consistently reflects our reputation for creative excellence and outstanding service.

RESPONSIBILITIES

Client Relationship Management

• Act as the day-to-day client lead across assigned accounts, building strong and trusted relationships.
• Develop a deep understanding of each client's business, objectives, challenges and success measures.
• Maintain regular communication with clients, ensuring expectations are managed and opportunities identified.
• Support the Client Experience Director in maintaining senior stakeholder relationships.
• Ensure client feedback is captured, shared and actioned to continually improve performance and experience.
• Escalate client issues and risks appropriately, providing solutions and recommendations where required.

Account Development & Growth

• Support the development and implementation of account plans aligned to client objectives and commercial targets.• Identify opportunities for organic growth, cross-selling and repeat business within existing accounts.
• Contribute to strategic account planning, facilitate regular client meetings and coordinate project debriefs, ensuring actions, learnings and growth opportunities are captured and implemented.
• Support RFI and proposal development, working with internal stakeholders to create compelling responses.
• Assist in onboarding new clients, ensuring a smooth transition into delivery teams and agreed ways of working.

Commercial & Financial Management

• Manage account budgets, forecasts and revenue tracking for assigned clients.
• Support the Client Experience Director in monitoring account profitability and commercial performance.
• Ensure project scopes, estimates and commercial agreements are clearly documented and communicated.
• Raise concerns regarding budget variations, commercial risks or changes in scope at the earliest opportunity.
• Contribute to regular account reporting and commercial reviews.

Delivery Oversight

• Collaborate with project delivery teams to ensure projects are set up for success and delivered against agreed objectives.
• Maintain visibility of project timelines, milestones, budgets and client expectations.
• Support the resolution of delivery challenges, ensuring client confidence is maintained throughout.
• Ensure evaluation frameworks and measurement criteria are agreed and consistently implemented.
• Participate in project debriefs and lessons learned sessions to drive continuous improvement.
• Work with marketing and delivery teams to identify opportunities for case studies and client success stories.

Client Experience Excellence

• Champion Sleek's standards for client service and experience across all touchpoints.
• Proactively anticipate client needs and recommend solutions that add value.
• Support the implementation of client satisfaction initiatives and feedback programmes.
• Ensure all client interactions reflect Sleek's values, culture and commitment to excellence.
• Promote a client-centric mindset across project teams.

Data, Reporting & Compliance

• Maintain accurate client records, account plans and reporting within Sleek systems.
• Monitor performance data and provide actionable insights to improve client outcomes.
• Ensure compliance with client governance, procurement and reporting requirements.
• Produce regular account status reports, dashboards and updates for internal stakeholders.

Teamwork & Collaboration

• Build strong relationships across Growth, Creative, Production and Central Services teams.
• Support knowledge sharing and best practice across the Client Experience function.
• Mentor and support Account Managers and Executives where appropriate.
• Contribute to internal initiatives that strengthen client experience, commercial capability and business performance.

Success Measures

• Client satisfaction and retention levels.
• Delivery of account revenue and growth targets.
• Organic growth opportunities identified and converted.
• Strong account profitability and commercial performance.
• Accuracy of forecasting and client reporting.
• Positive feedback from clients and internal stakeholders.
• Effective management of client issues and project risks.
• Consistent delivery of Sleek's client experience standards.

Benefits

27 days holiday (plus UK public holidays).

• Additional days holiday for each year of service (capped at 3)
• Week-day birthdays off• Charity day
• Pay Day early finish Fridays (15:00)
• Standard Pension Plan
• Fitness membership or gym contribution
• Tech scheme, cycle to work scheme, EV scheme
• Private health care (after 1 years' service)
• Learning and development programmes, including the Sleek Academy, new joiner buddies, and external coaching programme
• Company social events inc. weekly office drinks and annual company offsite
• Opportunity to experience new destinations through Fam Trips