Sales Host / Member Consultant - St Helens

Job Details Sales Host / Member Consultant - St HelensCompany DescriptionTurn Conversations into Memberships. Create Experiences That Keep Members Coming Back.At Everlast Gyms, our people are at the heart of everything we do. Their passion, energy and commitment create an experience that keeps members engaged, motivated and returning time and time again.As a Sales Host, you'll play a key role in growing our membership community by delivering exceptional customer experiences, driving membership sales and supporting member retention. Every interaction is an opportunity to make a positive impact, whether you're welcoming a prospect, supporting an existing member or promoting the products and services that help people achieve their goals.This is an ideal opportunity for someone passionate about sales, fitness and customer service who wants to develop their career within a fast-growing fitness business.Why Join Everlast Gyms?Free Everlast Gyms membership20% colleague discount across all Frasers Group brandsEligibility for the Everlast Gyms Monthly Champions recognition programmeOpportunities to deliver Personal Training sessions outside of contracted hoursTraining and development opportunities to support career progressionOpportunities to gain experience delivering Group Training classesBe part of a high-performance culture that rewards ambition and resultsJob DescriptionThe RoleAs a Sales Host, you'll be responsible for creating outstanding member experiences while driving membership growth and retention within the club.You'll act as a brand ambassador, supporting the club's commercial goals while delivering exceptional service to every member, guest and prospect.Membership Sales & RetentionDeliver exceptional experiences that convert prospects into membersDrive membership sales, renewals, upgrades and secondary spend opportunitiesConduct tailored club tours based on individual fitness goals and needsUse effective questioning, rapport building and objection handling techniquesFollow up enquiries and leads to maximise membership conversionBuild strong relationships with members to improve retention and engagementSupport the delivery of club sales and retention targetsCustomer ExperienceProvide a friendly, professional and welcoming environment for all members and guestsHandle member queries and concerns efficiently and professionallyPromote the products, services and fitness solutions available within the clubActively support club initiatives, events and member engagement activitiesRepresent the Everlast Gyms brand with energy and professionalismOperational ExcellenceSupport the day-to-day operation of the clubAct as a key holder when requiredMaintain high standards of cleanliness, presentation and safetySupport gym floor standards and member-facing areasAssist with gym resets and operational tasks where requiredUtilise membership and CRM systems effectively to manage enquiries and member informationTeam ContributionWork collaboratively with the wider club team to achieve business goalsSupport national campaigns, challenges and initiativesContribute to a positive and engaging club cultureTake ownership of personal performance and developmentQualificationsWhat We're Looking ForEssentialPassion for fitness, customer service and salesStrong communication and relationship-building skillsPositive, confident and outgoing personalityTarget-driven mindset with a desire to achieve resultsStrong organisational and administration skillsAbility to work independently and as part of a teamFlexible approach to working hours, including weekends and Bank HolidaysDesirablePrevious experience in sales, hospitality, retail, leisure or customer serviceExperience working toward sales or performance targetsKnowledge of membership sales or customer retention principlesExperience using sales, booking or membership systemsAdditional InformationEverlast Gyms is part of Frasers Group, one of the UK's most ambitious retail and fitness businesses.We're committed to creating exceptional fitness experiences while investing in our people, helping them develop rewarding careers within fitness, sales and club management.Whether you're starting your career or bringing previous sales experience, this is an opportunity to develop your skills in a fast-paced, customer-focused environment where performance and progression are genuinely recognised.To succeed with us, you'll embody our principles:Think Without LimitsChallenge yourself, embrace opportunities and continuously improve.Own It and Back YourselfTake responsibility, deliver results and make a positive impact every day.Be RelevantCreate meaningful experiences for our members, colleagues and communities.