General Assistant

Job Details:

Job Reference: HCC624672

Salary Range: £24,796 - £25,128 pro-rata, per annum (actual salary £12,398 - £12,564 per annum).

Work Location: Willow Court, Andover

Hours per week: 18.5

Contract Type: Permanent

Closing Date: 12 August 2026

The Role:

Joining our supportive team at Willow Court as a General Assistant, you’ll play an essential role in the everyday running of our home. You’ll assist with domestic, laundry, and kitchen tasks, while building positive connections with our residents. Your dedication, compassion, and commitment to the highest standards will enhance the quality of life and wellbeing of our residents.

What you’ll do:

• Cleaning: Maintain cleanliness in residents' bedrooms, communal areas, toilets, and facilities, to ensure they are clean and welcoming.
• Assist with meals: Help serve meals and assist our residents with eating and drinking, clear/reset tables, stack dishwasher and keep dining areas tidy.
• Laundry duties: Support with laundry tasks when needed, with full training provided.
• Accompany residents: Escort residents to their appointments, making sure they feel comfortable and safe.
• Build relationships: Establish positive connections with our residents, their families, and your colleagues, whilst sharing our commitment to creating an inclusive culture.

What we’re looking for:

No experience necessary – we provide all the training you need to be a General Assistant. What’s most important to us is that you have the right values, skills and motivations to ensure that our residents enjoy a safe, comfortable environment and receive the care that suits them best.

• Commitment to excellence: Carry out all tasks to the highest possible standard.
• Passion and dedication: A genuine desire to help others and make a positive difference.
• Empathy and compassion: Understand and share the feelings of others to build trust and provide support.
• Respect and patience: Each of our residents is unique. Treat everyone with dignity and respect, and adapt to their individual needs calmly, even in challenging situations.
• Good communication skills: Clear and effective communication with our residents, their families, and colleagues.
• Self-motivation and adaptability: Able to work effectively with minimal supervision, remain resilient under pressure, and adapt positively to changing situations and demands.

Take a look at our Candidate Pack for more information about the General Assistant role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

We would love to hear from you about your experience and transferable skills. If you would like to arrange an informal chat to discuss the role and what you can bring to the team, please contact us using the details below.

Why join us?

• Rewarding work: Make a positive difference in our residents' lives, knowing that your efforts can create a lasting impact and enhance their quality of life.
• Make a difference: Watch this short video to find out more about the important work our Older Adults Residential Teams do.
• Training: We provide a full, in-depth and supportive induction programme along with continuous training and development.
• Supportive environment: Work within an inclusive, friendly, and collaborative team who take pride in their work and value and support each other.
• Ongoing development opportunities: We invest in your future, offering you the chance to enhance your skills and advance your career in the care sector.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.
  

This role involves some weekend and bank holidays working, for which enhancements are paid in line with the HCC salary policy.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Other job titles you may be searching for: Domestic Assistant, Cleaning Assistant, Cleaner, Support Assistant, Catering Assistant, General Maintenance Assistant, Hygiene Assistant, Enablement Assistant, Lunchtime Assistant, Kitchen Assistant, Health Care Assistant, Care Assistant, Housekeeping Assistant, Assistant Housekeeper, Day Care Assistant, General Kitchen Assistant, General Service Assistant, Homecare Assistant and Laundry Assistant.

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

Additional Information:

General Assistant Candidate Pack

Vetting Requirements:

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

For general enquiries, please contact care.careers@hants.gov.uk
For an informal chat about the role, please contact Sam More, Registered Manager on samadhan.more@hants.gov.uk

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.