Sales Manager

🌟 Welcome to First Fence - where security meets innovation! 🌟

As industry pioneers in Security and Temporary Fencing, we're all about unbeatable service and competitive prices. Our dedicated team goes above and beyond to exceed customer expectations.

Salary: Between £40,000 - £45,000 depending on experience

Hours: 45 hour per week, Monday - Friday, between the hours of 07:00 - 18:00

Location: First Fence Ltd, Kiln Way, Swadlincote DE11 8EA

🚀 Why First Fence?

• 🚚 Same-day delivery across the UK
• 🌍 Six strategic locations, including our National Distribution Centre
• 📈 Extraordinary growth since 2010
• 🏗️ Industry innovators setting new standards

Ready for an exciting journey in a thriving company? Join First Fence, where we're not just securing spaces; we're securing the future. 🛡️💼 #FirstFence #SecurityInnovation #JoinOurTeam

The Sales Manager is a hands-on, tactical leader responsible for the day-to-day operational execution of the sales strategy. This role focuses on leading, motivating, and developing Sales Team Leaders to ensure the Inbound, Outbound, and Admin teams consistently adhere to sales processes, maintain strict compliance, and achieve revenue and gross profit targets.

Key Responsibilities

• Team Leadership: Lead, mentor, and develop Team Leaders across Inbound, Outbound, and Administration, ensuring they are equipped to manage and coach their teams effectively.
• HR First Point of Contact: Serve as the primary "first line" contact for team HR matters, including initial inquiries, employee relations, investigations, disciplinary hearings, and appeals.
• Performance Management: Conduct regular performance reviews, create structured performance improvement/support plans, and proactively keep team members on track to meet expectations. Support the implementation of Team Lead and Sales Advisors KPIs
• Resource & Budget Management: Oversee team budgets, staffing allocations, and daily operational needs.
• Process & Compliance Enforcement: Oversee full sales process compliance, ensuring all reps adhere strictly to corporate procedures and governance.
• Financial Sign-Off: Review and formally approve deals, quotes, or transactions exceeding £8,000.
• CRM & Data Quality: Maintain total data integrity in the CRM. Ensure leads are assigned correctly and promptly, with zero outstanding tasks or unaddressed pipelines.
• KPI, Revenue & GP Tracking: Continuously monitor and drive daily/weekly Key Performance Indicators (KPIs), revenue, and Gross Profit (GP) metrics to ensure targets are met or exceeded.
• Key Account Engagement: Remain directly involved with higher-level, key customer accounts to strengthen relationships and support major deal closures.
• Risk & Complaint Escalation: Act as a critical point of escalation for complex customer issues. Directly communicate any critical or business-risk customer complaints to the Head of Sales, complete with root-cause analysis and solution-based resolutions.
• Strategy Execution: Translate strategies designed by the Head of Sales into daily and weekly actionable targets for the sales floor.
• Reporting & Forecasting: Produce accurate, tactical sales forecasts, revenue reports, and pipeline analysis for the Head of Sales.
• Operational Cover: Provide direct leadership and operational coverage during Team Leader absences to ensure business continuity.

• Sales & Negotiation: Proven track record in achieving sales targets, driving revenue/GP growth, and closing key accounts.
• People & HR Leadership: Experience managing performance reviews, handling HR escalation, and supporting underperforming team members back onto track.
• Operational Discipline: Strong attention to data quality, lead distribution, task management, and CRM governance.
• Problem-Solving & Root-Cause Analysis: Ability to resolve complex customer issues quickly and present root-cause solutions to senior leadership.
• Financial Acumen: Comfort managing team budgets, financial approvals (up to/over £8k), and margin/GP tracking.

Our business constantly evolves. This description reflects current core responsibilities, but responsibilities may update over time as operational needs and growth opportunities change.

🌟 Join Us for a Career Beyond Ordinary! 🌟

Discover a workplace that values your well-being and success. At First Fence, we're not just offering a job – we're offering a lifestyle!

✨ Benefits Snapshot:

🚴♀️ Cycle to Work Scheme

💸 Discounts and Cash Back Benefits Platform

🌈 Holistic Wellbeing Platform

🆘 24/7 Employee Assist Programme

🌴 33 Days Annual Leave (inclusive of Bank Holidays)

🛍️ Employee Product Discounts

🏆 Recognition Rewards

Ready for a career that cares about YOU? Apply now and let's redefine success together! 💼🚀 #JoinTheTeam #CareerGrowth #WellnessMatters #FirstFence

At First Fence, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe in the principles of Equality, Diversity, and Inclusion (EDI), and we promote a culture that celebrates individual differences and embraces a wide range of perspectives. We firmly stand against any form of discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. Our recruitment process is fair and unbiased, ensuring that all applicants are evaluated solely on their qualifications, skills, and experience. We strive to provide equal opportunities for career growth and development, and we encourage individuals from all backgrounds to apply. By joining our team, you will become part of a vibrant and inclusive community where your unique contributions are valued, and where diversity is not only respected but celebrated.