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People Operations Lead – 12 Month FTC Maternity CoverJobtailor • New Ash Green, England
People Operations Lead – 12 Month FTC Maternity Cover

People Operations Lead – 12 Month FTC Maternity Cover

Jobtailor • New Ash Green, England
13 days ago
Job type
  • Full-time
Job description
  • Lead and manage employee relations activity across the organisation. * Provide expert advice and guidance on disciplinary, grievance, absence, performance, conduct and capability matters. * Support and coach managers in the effective management of people issues. * Ensure employee relations matters are handled fairly, consistently and in line with employment legislation and organisational values. * Identify trends and risks arising from employee relations activity and implement proactive solutions. * Support organisational change processes, consultations and restructures where required. * Oversee the day-to-day delivery of the People function across all venues. * Ensure recruitment, onboarding administration and People processes are delivered effectively and consistently. * Manage and continuously improve People systems, processes and controls. * Ensure employment records and documentation are maintained accurately and compliantly. * Work closely with managers and operational leaders to ensure People services support business needs. * Drive efficiencies and continuous improvement across People Operations. * Ensure compliance with UK employment legislation and internal People policies. * Maintain oversight of Right to Work checks, DBS processes and employee documentation. * Support the review and implementation of People policies and procedures. * Manage employment law risk and seek external legal support where required. * Ensure People processes remain compliant, consistent and audit-ready. * Support responses to employment‑related investigations, claims and disputes. * Oversee recruitment activity across the organisation. * Support managers in attracting and selecting high‑quality candidates. * Monitor recruitment performance, vacancy levels and workforce requirements. * Ensure recruitment and onboarding processes provide a positive candidate and employee experience. * Work with operational leaders to support workforce planning activity. * Provide oversight and quality assurance for payroll processes. * Work closely with the Payroll Officer to ensure payroll accuracy and compliance. * Support reporting requirements relating to payroll, headcount and People metrics. * Ensure HR systems and employee data are accurate, secure and effectively maintained. * Identify opportunities to improve reporting and People data quality. * Act as a trusted People partner to managers and leaders across the organisation. * Work collaboratively with the People Development Lead to ensure operational and development priorities are aligned. * Provide regular updates and insight to the Chief People Officer on People risks, challenges and opportunities. * Champion Get Golfings values and desired leadership behaviours. Requirements * Experience within a senior HR Generalist, HR Business Partner or People Operations role. * Strong employee relations experience, including management of complex cases. * Excellent knowledge of UK employment law and HR best practice. * Experience managing People Operations within a multi‑site environment. * Experience supporting organisational change and consultation activity. * Strong stakeholder management and influencing skills. * Ability to balance operational delivery with strategic thinking. * Strong problem‑solving and decision‑making capability. * Experience coaching managers and supporting leadership teams. * Ability to work autonomously within a fast‑paced and evolving environment. * CIPD Level 5 or above (or equivalent). * Experience within hospitality, leisure, retail or charity sectors. * Experience implementing / managing People systems or process improvements. * Experience managing payroll providers and payroll governance. * Experience working within a values‑led organisation. Core Competencies Demonstrates expertise in employee relations, UK employment law, and People Operations management, with a focus on driving efficiencies and compliance across multi‑site environments. Proven ability to support organisational change and enhance stakeholder engagement while maintaining a positive employee experience. Highest‑signal resume keywords * Employee Relations Management * UK Employment Law Expertise * People Operations Leadership * Stakeholder Management * CIPD Level 5 Certification ATS Optimization Keywords Hard Skills * Employee Relations * People Systems Management * Payroll Governance * Organizational Change Support * Performance Management * Recruitment Processes * Data Quality Improvement * Compliance Management * Problem‑Solving * Decision‑Making Soft Skills * Coaching * Influencing * Autonomous Work * Strategic Thinking * Collaboration Certifications & Qualifications * CIPD Level 5 Industry Keywords * Hospitality * Leisure * Retail * Charity * Values‑Led Organization J-18808-Ljbffr
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People Operations Lead – 12 Month FTC Maternity Cover • New Ash Green, England

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