Claims Handler
Salary - £28,600
Leeds
This is a great opportunity for someone who enjoys working in a fast-paced, customer-focused environment and is passionate about helping people. Whether you already have experience in claims or contact centres, or you’re looking to build a career in this area, this role would suit someone who is confident communicating, enjoys problem-solving, and takes pride in delivering excellent service.
A bit about the job:
As a Claims Handler, you’ll support customers when they need us most, managing claims and guiding them through what can often be a stressful experience. Working as part of a collaborative team, you’ll handle calls from customers and suppliers, resolve queries, and provide tailored claims solutions to meet individual needs. You’ll be responsible for making liability decisions, setting clear expectations, and helping customers get back on the road as quickly as possible. As the role evolves, you’ll have the opportunity to take ownership of the full claims journey, contributing to great customer outcomes and business success.
Working hours:
Our standard full-time contracts are 37.5 hours per week, with shift patterns covering the following operating hours:
Skills and experience we’re looking for:
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
Claims Handler • The Wharf, Leeds , UK
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