Aim high, go beyond!
At Open Cosmos we are solving the world’s biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge? Then read on…
Working in our Chief Operating Office (COO)
Our COO Teams are the engine that powers Open Cosmos’ operations. This division brings together mission management, supply chain, and quality & product assurance to make sure every mission is delivered smoothly, reliably, and to the highest standards. They turn plans into action, keeping us efficient and mission-ready at all times.
We're looking for a 2nd Line IT Support Engineer to strengthen our IT operations and ensure our systems, offices, and people are supported with reliable, secure, high-performing technology.
What will you be doing?
This is a hands-on technical role — combining escalated user support, deeper infrastructure work, and continuous improvement. You’ll be the go-to point for complex issues across devices, networks, identity, and SaaS services, helping keep Open Cosmos running smoothly as we grow.
You will:
Own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks, identity, and collaboration tools.
Troubleshoot, perform root-cause analysis, and implement corrective and preventative actions.
Meet SLAs and communicate clearly with users and stakeholders.
Administer Google Workspace, SSO/IAM, MFA and support our migration to M365 and Entra ID.
Manage endpoints using Intune/Jamf/MDM, including software packaging and secure baselines.
Support LAN/WLAN/VPN/DNS/DHCP/firewall changes and monitoring; liaise with providers as needed.
Manage the full device lifecycle — builds, replacements, RMAs and onboarding/offboarding.
Contribute to deployments and upgrades (office builds, Wi-Fi refresh, EDR rollouts, migrations).
Improve automation, self-service, reporting and monitoring through scripting and tooling.
Champion security best practice across patching, hardening, device compliance, and access controls.
What You’ll bring
Strong troubleshooting skills across Windows, Linux, macOS, mobile OS and SaaS platforms.
Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching.
Comfortable with ITSM/ticketing, change control and documentation.
Familiarity with scripting/automation (PowerShell/Bash) is a plus.
Clear, confident communication skills — translating technical concepts for non-technical users.
Microsoft tenant migrations
Microsoft Intune
Microsoft Endpoint Configuration Manager
SharePoint Administration
JIRA Administration
API integrations
AI adoption
For this role you can be based in any of our locations.
To apply, you must have the legal right to work in your chosen location.
When applying, please submit your CV in English
Why Open Cosmos?
Work at the cutting edge of space technology with customers around the globe.
A mission-driven company making space accessible to help solve real-world challenges.
A diverse, ambitious, and supportive team.
Remote 2nd Line IT Support Engineer • Derby, England
We have an exciting opportunity for an SaaS / IT Support Engineer to join our multi-award-winning team.We are the makers of the fastest-growing vending management software in the British Isles, hel... Show more
We’re working with a well-established IT support provider.Due to continued growth, they’re looking for a proactive and technically capable 2nd Line Support Engineer to join their team.This is a gre... Show more
Work at DuoCall | 1st Line Service & Support Engineer As a 1st Line Service & Support Engineer at DuoCall MSP, you’ll be the first point of contact for customers, delivering friendly, effective tec... Show more
DescriptionJoin us, be part of more.We're so much more than an energy company.We're a family of brands revolutionising how we power the planet.One team of 21,000 colleagues that's energising a gree... Show more
Una reconocida compañía de seguros está buscando un Senior Systems Engineer, User Support en Sheffield.Este rol clave requiere experiencia sólida en Active Directory, Azure y VMware.Los candidatos ... Show more
A leading SaaS company in Sheffield is seeking a 1st Line IT Support Engineer to join their award-winning team.This role involves providing exceptional customer support for their vending management... Show more
TESTQ Technologies Limited is seeking a contract support engineer for a hybrid role based in Sheffield, UK.The position requires expertise in Kamailio and PJSIP support, covering various technical ... Show more
A healthcare technology firm in Sheffield is seeking an experienced IT Supervisor to lead the EMEA Helpdesk team.This role requires strong leadership skills and a deep understanding of IT Infrastru... Show more
Senior Systems Engineer, User Support.ARCH EUROPE INSURANCE SERVICES LTD.Senior Systems Engineer, User Support.ARCH EUROPE INSURANCE SERVICES LTD.Get AI-powered advice on this job and more exclusiv... Show more
IT Infrastructure Specialist (12947).Watches of Switzerland Group PLC.We are looking for a IT Infrastructure Engineer to join our existing Infrastructure Server Admin Team.The role will provide day... Show more
A leading technology services provider is looking for a Senior IT Field Delivery Engineer to provide IT support across Wales.The role involves diagnosing and repairing hardware issues, resolving ap... Show more
An award-winning communications company seeks an IT Support Contractor in Sutton-in-Ashfield.Responsibilities include providing first and second line help desk support, maintaining the telephone sy... Show more
A managed service provider in Rotherham is seeking a 1st Line Service & Support Engineer to be the first point of contact for customers, providing friendly and effective technical support.Candidate... Show more
Now accepting applicants for Focus Group studies.Earn up to £700 per week part-time working from home.Must register to see if you qualify.No customer service representative agent experience needed.... Show more
Candour is seeking a proactive and technically capable 2nd Line Support Engineer in Sheffield.In this role, you'll handle escalated incidents, troubleshoot Microsoft 365 and Windows systems, and ma... Show more
Exemplar Health Care in Sheffield is seeking an IT Service Desk Analyst to provide first-line support for IT queries.You will be responsible for logging incidents, troubleshooting hardware and soft... Show more
Exciting opportunity for a Network Comms Architect to join our Rail Infrastructure CIS business.We operate a flexible working policy and would be open to discussing working requirements.We will req... Show more
An established technology provider is seeking an IT Support Technician to join their Sheffield team.This full-time permanent role involves onboarding new customers and providing 2nd/3rd line suppor... Show more
Be among the first 25 applicants.Employment Type: Permanent / 1 Year Fixed Term.Employment Type: Permanent / 1 Year Fixed Term.Working Arrangements: 3 Days Work from Office Mandatory.Salary Range: ... Show more
Location: London or Sheffield (Hybrid: ~2 days per week on-site).Are you a CCNP-level engineer with a passion for hybrid cloud environments? We are looking for a high-caliber Network Engineer to jo... Show more
