Food & Beverage Operations Manager

Food & Beverage Operations Manager

Location: Hoar Cross Hall, Staffordshire
Department: Food & Beverage
Reports to: Head of Food & Beverage

About Us

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.

Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa. Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….

We are looking for a passionate and driven Food & Beverage Operations Manager. This is a fantastic opportunity for an experienced hospitality professional to take ownership of multiple vibrant service areas and deliver exceptional guest experiences.

About the Role

Reporting to the Head of Food & Beverage, you will have overall operational responsibility for our Food & Beverage service teams, ensuring every outlet consistently delivers outstanding standards of service, quality and profitability.

You will lead a large and diverse team, including Restaurant Managers, Bars Manager, Meetings & Events Operations Managers, Assistant Managers, Team Leaders and front-line Food & Beverage colleagues, creating a culture of excellence, accountability and continuous improvement.

Key Responsibilities

• Leading the day-to-day operation of all Food & Beverage outlets, including restaurants, bars, cafés, weddings, events and exclusive hire.
• Delivering exceptional guest experiences by maintaining consistently high service standards.
• Inspiring, motivate and develop a high-performing management and operational team.
• Driving sales performance, maximise revenue opportunities and achieve departmental KPIs and budgets.
• Monitoring financial performance, including stock control, purchasing, labour costs and profitability.
• Ensuring compliance with company standards, SOPs, food safety, health & safety and licensing regulations.
• Overseeing rota planning and staffing levels to meet business demands.
• Leading recruitment, onboarding, performance reviews and ongoing training and development.
• Maintaining excellent communication across departments to ensure seamless service delivery.
• Continuously review operations and identify opportunities to improve quality, efficiency and guest satisfaction.

Training & Development

• Identifying training needs and implement development plans
• Ensuring all team members are fully trained and supported in their roles
• Maintaining accurate training records and compliance standards

Health & Safety

• Ensuring full compliance with food safety, licensing, and health & safety legislation
• Maintaining high standards of hygiene, cleanliness, and safety across all outlets
• Completing risk assessments and ensure team awareness of safety procedures
• Promoting a safe and positive working environment

About You

• Have previous senior Food & Beverage management experience within a hotel, resort or luxury hospitality environment.
• Have experience managing multiple Food & Beverage outlets.
• Have strong commercial awareness with experience managing budgets, labour costs and stock control.
• Have proven leadership skills with the ability to inspire, coach and develop teams.
• Have excellent organisational and communication skills.
• Have a hands-on management style and the ability to perform under pressure.
• Have a passion for guest service and attention to detail.
• Have knowledge of food safety, licensing and hospitality best practice.

Additional Information

• 45 hours per week
• Working 5 out of 7 days per week (including evenings, weekends and bank holidays)
• Please note that we are unable to offer visa sponsorship for this role. Applicants must have the legal right to work in the UK and not require future sponsorship

Join us and we can offer you benefits such as…

• Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
• Complimentary Spa Day on work anniversaries at any of our company spas
• Free meal provided daily through our staff canteen
• Complimentary use of leisure and spa facilities
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment with loads of development opportunities

Apply today and help create exceptional food and beverage experiences at Hoar Cross Hall, where luxury and wellness come together.