Director, BSS & Platform Services – AI-Driven Cloud

Director, Product Management (BSS/Platform Services)

London, UK (Hybrid)

Join Vonage and help us innovate cloud communications for businesses worldwide!

Why this role matters:

As the Director of Product for BSS & Platform Services, you will be accountable for driving Vonage’s product strategy for the shared platform capabilities that span across Lead-to-cash (BSS), Data Analytics, Identity Management, Accounts & Users and API Gateway. You will lead and guide a team of product managers focused on evolving and transforming our critical shared and platform services for both internal and external users, from sales, commercial and revenue operations to developers and customers.

This role’s primary function is to be the owner of the roadmap and vision for the BSS and Platform Services. You will be responsible for developing and executing on our future product strategy. You will lead a skilled team of Product Managers and collaborate with Engineering, Operations, Sales and Marketing functions to enable growth and profitability. You will engage with customers and internal teams to understand their needs and help them successfully grow their businesses.

Your key responsibilities:

• Take comprehensive ownership of the Lead-to-Cash (BSS), Data analytics, Identity, Accounts & users and API gateway product offering in terms of product strategy, product capabilities, competitiveness and differentiation, profitability, compliance, certifications, security and architectural evolution
• Define and execute product strategy, including the evolution of AI integrations and capabilities
• Operationally manage the team
• Collaborate closely with other Portfolio Leaders, Product Managers, Sales & Marketing leaders, Carrier Team & Engineering Leadership.
• As Product Director of a large shared service Product line, you will be responsible for constant prioritization and trade offs across all product lines
• Drive development speed and efficiency in collaboration with Engineering and Operations
• Provide strong stewardship of the digital transformation of our business support systems and new back-office services integration

What you'll bring

Required:

• Extensive experience in Product Management, with proven leadership managing cross-cultural, geographically distributed teams - operating at similar level (Director)
• Knowledge of enterprise SaaS such as CRM, Analytics, Billing & Rating systems
• Experience with back-office systems such as:
• Strong strategic thinking, business acumen, and the ability to influence through data and presentations
• Expertise in managing global, enterprise-scale cloud services, including technical, security, and regulatory aspects
• Experience delivering complex projects or business transformations in the BSS and OSS areas due to acquisitions, strong growth and digital transformations
• Experience with security, scalability and best practices around high-volume transactions use-cases, especially with API Gateways, Identity Management and Data analytics
• Previous software development experience at some point in your career (strongly preferred) or as a minimum well versed in using SQL, Kibana and understanding complex data models in detail
• Adaptable, with a growth mindset and a track record of success in startups or large enterprises
• Experience with Agile methodologies & tools (e.g. Scaled Agile, Scrum, Kanban)
• Ability to work with data in formats such as CSV, XML, JSON, etc.
• An understanding of business system integration models, SOA and APIs
• Experience using Jira, Confluence, and project management tools
• Bachelor's degree in Computer Science or a related technical field

How you’ll benefit:

• In addition, to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

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