Field Service Engineer

Job Description

Sinewave was founded in 2015 with a clear mission from the very start - everything that we do will always be a power for good. Since then, we have gone from a living room start-up to a leading force within the energy transformation sector. We are on a mission to help power the future more sustainably. But don't just take our word for it, we are the only B-Corp Certified ICP in the world!

We’re part of powering the UK’s energy transition with innovative high and low voltage electrical solutions up to 400kV. From EV charging to renewables and commercial projects, we design, deliver, and maintain networks with sustainability and efficiency at heart.

Last year we proudly launched Amplify, a dedicated EV technologies and services business, led by an experienced team of sector experts, as part of the Sinewave Group of businesses. Our Amplify team provide a full wrap around of EV charging technologies and services to the grid connection and ICP works that the Sinewave Group are renowned for.

From commercial and technical consultancy, detailed site design, supply, installation and connection of leading charging hardware, software systems, driver support centre and full site O&M – the Amplify team support customers throughout their electrification and expansion programmes.

Join us to drive change and make an impact!

This role:

We are looking for a Field Service Engineer to come and join our growing Amplify Technical team.

This will be someone who challenges what we do daily and thrives working in a fast-paced environment with tight deadlines helping us build for the future.

An idea of what you'll be doing:

Commissioning of EV Chargers:

· Commission and configure AC, Rapid DC, and HPC EV chargers at client premises.

· Perform initial setup and testing to verify proper functionality and adherence to industry regulations.

· Work closely with project management and installation teams to integrate charging stations effectively into client systems.

Maintenance and Troubleshooting:

· Execute scheduled and preventative maintenance on EV charging infrastructure to maximise reliability and availability.

· Identify and resolve technical faults involving electrical, mechanical, and software elements.

· Carry out diagnostic assessments, firmware upgrades, and calibrations as needed.

· Swap out defective parts, ensuring all repairs align with manufacturer specifications.

Customer Support:

· Deliver hands-on technical assistance and training to clients regarding EV charger usage and functionality.

· Address service calls efficiently while keeping clients informed to enhance satisfaction.

· Log all service tasks, such as repairs, maintenance, and client engagements, within the service management platform.

Compliance and Safety:

· Comply fully with safety protocols and company guidelines during field operations.

· Maintain alignment with local electrical standards and codes in all commissioning and maintenance work.

· Engage in ongoing safety training and certification programs as mandated.

When you join you will go through our top-notch induction and onboarding process and have opportunities to develop further through our in-house training academy.

Everyone belongs here at Amplify

Amplify and the Sinewave Group, are proud to be an equal opportunities employer, dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered to contribute. We know what it takes to change the world and that’s why we review all applications impartially, ensuring decisions are based solely on merit, skills, and potential. If you require any adjustments to support you through the application or interview process, please let us know—we’re here to help. #teamsinewave

You'll have a proven track record of:

· Proficiency with fundamental test and measurement tools, including multimeters and voltage testers.

· Expertise in diagnosing and resolving intricate technical faults.

· Prior experience in field service, ideally within EV charging, renewable energy, or power electronics industries desirable

· Practical experience commissioning, maintaining, and repairing AC, Rapid DC, and HPC EV chargers desirable

· Practical experience with BP Pulse EV chargers is desirable.

· Skill in interpreting electrical schematics and technical documentation desirable

· Solid knowledge of analogue and digital electronics fundamentals and components desirable.

· Self-motivated approach to independent work, including efficient time management during travel between client locations.

· Awareness of electrical hazards and on-site health and safety protocols desirable

Requirements

You’ll be a successful Field Service Engineer at Amplify if you’re …

· Full UK Driving License (Maximum 3 points)

· Level 3 Electro-technical qualification or equivalent

· Relevant electrical certifications, such as 18th Edition Wiring Regulations and City & Guilds 2391/2394 for Testing and Inspection desirable

· Certification in EV charging stations or manufacturer-specific training is advantageous.

· Comply with all company policies, procedures, and business ethics codes, including the anti-bribery policy, while adhering to the Environmental and Quality Management System in alignment with ISO standards and the requirements of the NERS accreditation.

Benefits

So, let’s talk about what’s in it for you.

In return for everything you can bring, we can offer you an exciting place to work with a welcoming and friendly workforce. We are a fast-growing, dynamic business and even as our team grows in number, maintaining our company culture is important to us. We want to keep the feeling of being part of a small business alive, no matter how big we get.

Whether you’re based in the HQ in Swindon, field-based, or working from home we have a lot to offer:

The usual stuff

Along with a competitive salary and life assurance, we provide enhanced pension contributions matching 5% as standard.

25days + Bank Holidays

You can even buy or sell holiday allowance, giving you the flexibility to enjoy more time with family and friends.

Private Medical

We hope you’ll never need it, but just in case. We offer a fully comprehensive medical scheme that can extend to your family as well.

Sinewave Academy

Our academy provides you with all of the tools and training needed to power your career.

Sinewave Worx

Our bespoke perks platform getting you discounts and cashback at loads of high-street retailers. Our perks list is as impressive as the range of our EV solutions! Want to know more? Charge ahead and check out here.

Join us

If you think this is the right role for you and you want to be a part of #TeamSinewave, we’d love to hear from you.

Requirements
You'll have a proven track record of: Proficient in the use of Productivity and Collaboration Software such as Microsoft Office, Microsoft Teams, SharePoint etc. across multiple platforms such as smart phones, tablets, laptops etc. Excellent communication skills with the ability to adapt communication styles Strong interpersonal skills with demonstrated ability to use own initiative as well as work collaboratively as part of a team Excellent listening skills with ability to follow verbal and written instructions Self-starter with project management experience with the ability to handle pressure and meet deadlines In-depth knowledge of the ICP market, electrical industry and current events Strong ability to identify trends in the current and future market/opportunities in the UK Excellent networking ability with strong existing networks within the sector Ability to confidently explain and demonstrate best practices when dealing with O&M contracts and service deliveries Detailed knowledge of Quality and Safety Management systems Confident in supporting a dynamic Commercial team with industry and sales guidance Excellent time management and organisation