Talent.com
Cox Automotive
Senior Customer Support SpecialistCox Automotive • Chester, UK
Senior Customer Support Specialist

Senior Customer Support Specialist

Cox Automotive • Chester, UK
15 days ago
Job type
  • Full-time
Job description

Senior Customer Support Specialist

Hybrid - 3 days a week working in our Chester office

Full Time (Monday - Friday 8:45am - 5:15pm)

Be a part of something big!


NextGear Capital UK and Ireland, part of the Cox Automotive Group, is the UK’s leading provider of Stocking Plans for independent and franchise dealers.

The Customer Support Function is responsible for supporting the wider business with several functions namely document production, making accounts live and general maintenance of the dealer’s stock plan.

Why Join Us & What’s In It For You?

As a NextGear Capital team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:

  • A diverse, supportive team where your voice matters
  • Full training and development opportunities
  • Hybrid work option
  • A dynamic and growing company culture
  • Your birthday off every year - paid
  • One annual Well-Being Day for you to relax and recharge
  • One paid Charity Day to give back and support a cause that matters to you

About The Role

We're looking for a proactive and customer-focused Senior Customer Support Specialist to join our growing team. This is an exciting opportunity for someone who enjoys delivering outstanding customer service, thrives in a fast-paced environment, and is ready to take the next step by supporting colleagues and helping drive continuous improvement.

What You’ll Be Doing

  • Deliver exceptional customer service via telephone and email.
  • Review documentation and activate dealer accounts accurately.
  • Process vehicle funding, settlements, refunds and account maintenance.
  • Liaise with dealers, suppliers and internal teams to resolve queries.
  • Produce daily, weekly and monthly reports.
  • Support the Customer Service Manager by coordinating workloads and deputising when required.
  • Assist with onboarding and coaching new team members.
  • Identify opportunities to improve processes and enhance the customer experience.


What We’re Looking For

  • Previous experience in customer service and administration.
  • Strong communication and problem-solving skills.
  • Excellent attention to detail and organisational ability.
  • Confident using Microsoft Office, particularly Excel.
  • Ability to prioritise tasks in a busy environment.
  • Experience supporting or mentoring colleagues is desirable.
  • A continuous improvement mindset.
  • Automotive industry knowledge is beneficial but not essential.

We’re Committed to Inclusion

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.

Ready To Join Our Team & Make A Difference?
If you're ready to take the next step in your career and grow with a dynamic and supportive team, we'd love to hear from you. Apply now and help shape the future of dealer stock funding with Next Gear Capital.

STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions


Create a job alert for this search

Senior Customer Support Specialist • Chester, UK

Similar jobs

Technical Support Specialist

Connected MedTechChester, England, GB
Full-time

Global Healthcare Technology Organisation.Location: Chester (Fully Office-Based).Our client is a global healthcare technology organisation supporting clinical professionals across multiple product ... Show more

 • Promoted

SaaS Customer Success Manager - Growth & Adoption

Inspiring Leadership FoundationLiverpool, England, GB
Full-time

A technology company in Liverpool seeks a Customer Success Manager to enhance customer engagement and optimize the use of their SaaS platforms.Responsibilities include managing client portfolios, s... Show more

 • Promoted

Technical Support Engineer

Morgan Ryder AssociatesEllesmere, England, GB
Full-time

Technical Support Engineer – Ellesmere.Plus an excellent benefits package including:.Training & development opportunities.Hybrid working (following probation).Join a team where your engineering ski... Show more

 • Promoted

Renewals & Customer Growth Specialist

ConcentrixLiverpool, England, GB
Full-time

A leading customer service firm in the United Kingdom is seeking an Entry-level Sales Representative to work within a dedicated territory and team.The successful candidate will focus on selling ren... Show more

 • Promoted

UTC Senior Support Officer

Aatom RecruitmentLiverpool, England, GB
Full-time

Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for an.We require an experienced UTC traffic signal engineer for the role of Principal Engineer in a busy UTC control... Show more

 • Promoted

Support Associate

kate spade new yorkWirral, England, GB
Full-time

The Sales Support Associate ensures an organized, efficient, and customer‑ready store by managing deliveries, maintaining accurate stock, and supporting daily floor replenishment and operational st... Show more

 • Promoted

Software Upgrade Coordinator

hackajobLiverpool, England, GB
Full-time

Are you a highly organised coordinator who thrives in a fast-moving environment and enjoys working closely with customers and technical teams? Join System C and play a key role in delivering smooth... Show more

 • Promoted

Senior Support Worker

Randstad CareWallasey, England, GB
Permanent

Senior Support Worker - Residential Children's Services.Location: Cheshire (with flexibility to support neighbouring services as required).To engage in the effective delivery of residential childca... Show more

 • Promoted

Customer Service Advisor - Bespoke & PA Support

MoneypennyWrexham / Wrecsam, GB
Full-time +1

Customer Service Advisor - Bespoke & PA Support.Starting salary of £26,368 per annum.Weekend working is balanced with a weekday off, so you'll only ever work 5 days per week.Looking for a role that... Show more

 • Promoted

Growth Leader

SUMMITLiverpool City Region, England, GB
Full-time

SUMMIT Merseyside, England, United Kingdom.From Sales Director to Growth Leader – Your Next Chapter Starts Here.You’ve carried the number year after year.Yet deep down, you know you’ve got so much ... Show more

 • Promoted

Data Center Technician — On‑Site, On‑Call Support (Crewe)

RebootmonkeyCrewe by Farndon, England, GB
Full-time

A global leader in data center services is seeking a skilled Data Center Technician in Crewe, United Kingdom.You will provide essential on-site technical support, ensuring smooth operations at loca... Show more

 • Promoted

Senior IT Support Specialist - Cloud, ERP & On-Call

Bond TurnerLiverpool, England, GB
Full-time

Bond Turner in Liverpool is seeking a Senior IT Support Analyst to provide outstanding technical support and mentor junior team members in a busy support desk environment.The role involves maintain... Show more

 • Promoted

Membership Lifecycle Specialist — CRM & Support Lead

Royal College of PhysiciansLiverpool, England, GB
Full-time

A prestigious healthcare organization is seeking a highly organised Senior Membership Administrator in Liverpool.The role involves providing excellent customer service, managing membership processe... Show more

 • Promoted

Stock & Engineering Support Specialist

MSiteLiverpool, England, GB
Permanent

MSite in Liverpool is seeking a Stock and Engineering Assistant to join our team on a full‑time, permanent basis.The role offers a competitive salary of £25,000 per annum.You will maintain stock lo... Show more

 • Promoted

Senior Support Worker

Jupiter RecruitmentSefton, England, GB
Full-time +1

An exciting new job opportunity has arisen for a committed Senior Care Assistant to work in an excellent nursing home based in the Southport, Merseyside area.You will be working for one of UK's lea... Show more

 • Promoted

Senior electronics engineer

Arden White LimitedWrexham, WLS, GB
Full-time

Senior Engineer -Series Electrical SupportThis amazing role for a Senior Engineer for Series Electrical Support and is a unique opportunity to showcase your expertise and skills with a world leadin... Show more

 • Promoted

Senior Support Worker

Potens GroupBirkenhead, England, GB
Full-time

We are seeking a Senior Support worker to join our Service in Birkenhead.Can you provide the right attitude and motivation to make a difference in the lives and care needs of the people we support?... Show more

 • Promoted

Customer-Focused Technical Support Manager (UK & Ireland)

KOREC GroupLiverpool, England, GB
Full-time

A leading technology support organization is seeking a Technical Support Team Manager to oversee the UK office-based team in Liverpool.The role involves managing enquiries, monitoring support ticke... Show more

 • Promoted • New!

Senior Solution Architect - Commercial Platforms & Change

Elevate Recruitment.Liverpool, England, GB
Full-time

Solution Architect to manage and coordinate the development and delivery of technical solutions across Application Development.The role requires expertise in business engagement and project deliver... Show more

 • Promoted

Hybrid Customer Success Manager - Drive Adoption & Growth

"EA Technology Ltd."Capenhurst, England, GB
Full-time

Customer Success Manager for the UK to join the Operations team.This hybrid role combines post-go-live customer success with strategy, ensuring adoption and long-term value for key accounts.You wil... Show more