Talent.com
Office Angels, UK
Administration Team LeaderOffice Angels, UK • Manchester, Manchester
Administration Team Leader

Administration Team Leader

Office Angels, UK • Manchester, Manchester
21 days ago
Salary
£16.21 hourly
Job type
  • Full-time
  • Permanent
  • Temporary
Job description

Administration Team Leader


£16.21 per hour


Manchester City Centre


Hybrid working


On-going temp role


Full-time (37 hours per week)



Office Angels are recruiting for an Administration Team Leader for a regulatory body whose head office is based in Manchester City Centre. The purpose of this role is to lead and support a team of administrators, ensuring KPI's and SLA's are being met and monitoring individual's performance. The ideal candidate will have strong managerial and administration experience.



This vacancy is temporary, guaranteed until the end of , however there is a strong possibility of extension and you will have the ability to apply for permanent positions. The organisation works under a hybrid model, with the expectation for its employees to work a minimum of 3 days in the office and 2 days from home; however, it is mandatory for new starters to attend the office every day during the training period.



This role is due to start imminently, you must be available to start at a relatively short notice. Due to the nature of the organisation, the successful candidate will be subject to a standard DBS check and a 3-year reference clearance, and you will be required to provide up-to-date proofs of address and contact details of referees.



Key Responsibilities:



  • Lead, manage and deploy a team of administrators, ensuring colleagues understand their responsibilities and deliver against agreed KPIs and SLAs

  • Provide regular coaching, support and feedback to improve individual and team performance

  • Identify and develop talent within the team, supporting colleagues to reach their full potential

  • Monitor team performance, analyse operational data and take ownership of team outputs and service delivery

  • Produce regular management information and performance reports for a range of stakeholders

  • Identify, manage and escalate operational risks and concerns where appropriate

  • Promote a culture of continuous improvement, encouraging teams to challenge existing processes and suggest better ways of working

  • Resolve operational queries and issues promptly and effectively

  • Work collaboratively with managers and stakeholders to ensure a seamless and high-quality customer service experience

  • Support the effective handling of complaints and sensitive casework

  • Contribute to the development, documentation and embedding of administrative processes and best practice



Person Specification:



  • Excellent verbal and written English (essential)

  • Experience managing and developing teams within a high-volume, fast-paced customer service or administrative environment

  • Experience of using a variety of databases and IT applications, especially Excel, Word, Outlook and Microsoft Teams (essential)

  • Excellent organisational skills (essential)

  • Experience delivering projects and achieving operational targets within established policies and procedures (essential)

  • Basic understanding of safeguarding (desirable)

  • Experience of managing own caseload (desirable)



Benefits:



  • Weekly pay

  • Hybrid working

  • Accrue the weekly equivalent of 40 days holiday after 12 weeks



Create a job alert for this search

Administration Team Leader • Manchester, Manchester

Similar jobs

Design Team Leader

KierManchester, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Lead a drainage and water design team, delivering sustainable solutions for infrastructure projects, managing technical aspects, programs, budgets, and client relationships. Show more

 • Promoted

Customer Team Leader - £14.0 An Hour - Part Time

The Co-operative FoodBurnage, United Kingdom Of Great Britain And Northern Ireland, UK
Part-time

Customer Team Leader needed to lead and support a team in a retail store, providing excellent customer service and managing store operations. Show more

 • Promoted

Operations Team Lead - People-First Mentor in Manchester

TaskUsManchester, England, GB
Full-time

TaskUs is seeking an Operations Team Lead in Manchester.In this role, you will provide mentorship, guidance, and career development to your team.You will lead a high-performing team, implement esca... Show more

 • Promoted

Compliance Team Leader

JLA LimitedManchester, England, GB
Full-time

JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years.These assets and services are crucial... Show more

 • Promoted

Team Leader Nights

Care UKBury, ENG, GB
Full-time

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team... Show more

 • Promoted

Legal Administration Team Lead – Private Client

Office CollectiveManchester, England, GB
Full-time

Legal Administration Team Lead – Private Client.Legal Administration Team Lead – Private Client.Be among the first 25 applicants.Direct message the job poster from Office Collective.We specialise i... Show more

 • Promoted

Electrical Team Leader

TieTalentManchester, England, GB
Full-time

Be among the first 25 applicants.Internationally successful: The Wienerberger Group.Come and join us as an Electrical Team Leader at our Denton site in Manchester.Wienerberger is a leading internat... Show more

 • Promoted

Planning / Scheduling Team Leader (Repairs Hub)

One ManchesterManchester, England, GB
Full-time +2

See the difference you can make in our city.At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities.We are more t... Show more

 • Promoted

Repairs Scheduling Team Leader - Agile Hub

One ManchesterManchester, England, GB
Full-time +1

A community-focused organization is seeking a Repairs Hub Team Leader to manage a team dedicated to delivering high-quality responses to customer repair issues.Key responsibilities include leading ... Show more

 • Promoted

Software Team Leader - £50,000 - £65,000 A Year

Oscar Associates (UK) LimitedCheetham Hill, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Seeking an experienced Software Team Leader in Stockport to lead a skilled development team and take technical ownership of core software. Show more

 • Promoted

Care Night Team Leader

Care UKWilmslow, ENG, GB
Full-time

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team... Show more

 • Promoted

Team Leader Care

Care UKBury, ENG, GB
Full-time

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team... Show more

 • Promoted

Deputy General Ledger Team Leader

Hilti Great BritainManchester, England, GB
Full-time

Are you ready to elevate your accounting career in a company that puts its people at the heart of everything it does? Join our market-leading organisation as a Deputy General Ledger Team Leader and... Show more

 • Promoted

Maintenance Team Leader - £56,368 A Year

Probe UKStoke-On-Trent, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Our long-standing client, a highly respected organisation known for stability and excellent staff retention, is seeking a Maintenance Team Leader to join their growing team.This is a fantastic oppo... Show more

 • Promoted

Customer Team Leader - £14.0 An Hour - No Experience Required

Co-opTrafford, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Lead a team in a fast-paced Co-op store, providing essential services and supporting operations. Show more

 • Promoted

Clinical Lead

Leaders In Care Recruitment LtdAccrington, ENG, GB
Full-time

We are looking for a Clinical Lead to join an award-winning care home provider based in Rossendale.This Clinical Lead position comes with an competitive salary of £46,500, sociable working ho... Show more

 • Promoted

Team Leader

Creative SupportSalford, ENG, GB
Full-time

We are looking for an experienced and enthusiastic Team Leader to join our dedicated team of staff at our Salford Physical Disabilities Service.As a Team Leader, you will work closely with the Regi... Show more

 • Promoted

Procurement Team Leader

Hilti Great BritainManchester, England, GB
Full-time

As Team Lead – Procurement & Operations, you will lead a multidisciplinary team supporting procurement operations, facilities management, vehicle fleet activities, and business support services.You... Show more

 • Promoted

Maintenance Team Leader - £48,800 A Year

WienerbergerBolton, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Internationally successful: The Wienerberger Group.Come and join us as a Maintenance Team Leader at our Denton site in North Manchester!.Wienerberger is a leading international provider of building... Show more

 • Promoted

Field Service Team Leader

Elite Mobile LtdManchester, ENG, GB
Full-time

Join the UKs Leading SIM Card Distributor and Fastest-Growing Vape Business!Elite Mobile / Galaxy Connect is experiencing unprecedented growth.As the distribution arm of the UKs largest Pay As You ... Show more