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Nigel Wright Group
IT TechnicianNigel Wright Group • Newcastle Upon Tyne, Tyne and Wear, UK
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IT Technician

IT Technician

Nigel Wright Group • Newcastle Upon Tyne, Tyne and Wear, UK
30+ days ago
Salary
£28,000.00 yearly
Job type
  • Full-time
Job description

The Opportunity:

I am supporting a highly successful, technology-led organisation in Newcastle in the search for a 1st Line IT Support Analyst.

This is an excellent opportunity to join a growing in-house IT team supporting a large user base across a modern Microsoft environment. The role offers genuine long-term career progression into areas such as Infrastructure, Security, DevOps and 2nd Line Support.

About the Role:

Working as part of a close-knit Service Desk team, you will provide first-line technical support to colleagues across the business, resolving a variety of hardware, software and Microsoft cloud-related issues. The role is more involved than a traditional service desk position and offers exposure to a broad range of technologies.

Key responsibilities include:

  • Supporting users across Windows, Microsoft 365 and cloud technologies
  • Managing accounts and devices using Active Directory, Entra ID and Intune
  • Troubleshooting hardware, software and connectivity issues
  • Laptop builds, deployments and device management
  • Supporting meeting room and AV equipment
  • Managing and prioritising service desk tickets
  • Escalating issues where appropriate
  • Contributing to documentation and process improvements

About you:

We're keen to speak with candidates who have:

  • 2-5 years' expe...
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IT Technician • Newcastle Upon Tyne, Tyne and Wear, UK

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