Assistant Manager (Adoption), Cyber and Digital Health

Job description

Cyber & Digital Health – Assistant Manager, Adoption (D Grade)

Location: Birmingham, Leeds, London or Manchester (with travel)
Service Line: Infrastructure, Government & Healthcare (IGH) Consulting
Specialism: Digital Healthcare

This role requires current SC clearance, or eligibility and willingness to obtain clearance.

About Us

KPMG is recognised as a leading advisor in healthcare transformation, helping healthcare organisations realise value from digital investment and modernise the delivery of care through technology-enabled change.

We support national healthcare organisations, Integrated Care Systems, NHS Trusts and independent providers to define digital strategies, deliver complex transformation programmes and maximise value from digital technologies. Our services span digital strategy, cyber resilience, Electronic Patient Record (EPR) transformation, technology deployment, adoption and optimisation, operating model design, workforce transformation, productivity improvement and benefits realisation.

As healthcare organisations become increasingly dependent on digital technologies, cyber resilience is now central to safe care delivery, operational continuity and public trust. We help clients navigate DSPT-CAF, healthcare cyber regulation, cyber risk management and assurance requirements, ensuring digital technologies are deployed securely, governed effectively and able to deliver measurable value.

The Team – Digital Health

The Cyber and Digital Health team is an integral part of KPMG's Technology & Data practice and works closely with colleagues across Cyber Strategy and Transformation, Data & Analytics, AI, Transformation and Enterprise Solutions to deliver holistic solutions to healthcare organisations.

Our team supports clients throughout the full transformation lifecycle, from strategy and business case development through technology deployment, adoption, optimisation and benefits realisation. We work across some of the largest and most complex healthcare transformation programmes in the UK, including EPR-enabled transformation, healthcare productivity improvement, digital operating model transformation and the adoption of emerging technologies such as Artificial Intelligence, Ambient Voice Technology (AVT), Virtual Care, Remote Monitoring and Advanced Analytics.

We are keen to recruit talented people who have the energy and drive to succeed in a dynamic and rapidly evolving sector and who are passionate about improving healthcare through digital innovation.

The team works in an agile and flexible manner, with significant opportunities to develop new skills, gain exposure to senior healthcare leaders and build expertise across a wide range of healthcare technologies and transformation methodologies.

Summary of role purpose

As an Assistant Manager specialising in Digital Health Technology Adoption and Change, you will help healthcare organisations maximise value from digital investments by ensuring technologies are not only implemented, but adopted, embedded and used effectively by frontline teams. You will combine knowledge of healthcare technologies with practical change, adoption and engagement skills to support NHS Trusts and wider health and care organisations in delivering measurable operational, clinical and workforce outcomes.

Description of the role

• Lead adoption and optimisation workstreams across digital health programmes.
• Assess utilisation and optimisation opportunities across EPR and digital health technology estates.
• Support clients in maximising value from digital investments.
• Design and deliver adoption, change management, communications, training and benefits realisation approaches that support sustained frontline use.
• Develop frameworks for measuring productivity, performance and user adoption.
• Support post-go-live optimisation and continuous improvement programmes.
• Facilitate stakeholder engagement, change impact assessments and adoption workshops with clinical, operational, digital and frontline teams.
• Identify opportunities to leverage AI, automation and digital technologies to improve workforce productivity.
• Support proposition development and thought leadership activities.

Role Dimensions:

Leadership & Management

• Lead adoption-focused project workstreams.
• Coach analysts and support capability development.
• Take ownership of stakeholder engagement activities.

Stakeholder Interactions & Challenges

• Work closely with clinical, operational, digital and executive stakeholders.
• Navigate complex organisational change environments.
• Build consensus across multiple stakeholder groups.

Impact, Risk, Accountability & Governance

• Responsible for successful delivery of adoption and optimisation activities.
• Support benefits tracking and value realisation processes.
• Ensure recommendations are measurable and evidence-based.
  

The Person:

Essential Experience

• 3+ years experience supporting organisational change, digital adoption or technology-enabled transformation programmes in healthcare or another complex operational environment.
• Understanding of technology adoption, change management, benefits realisation and optimisation methodologies.
• Experience supporting EPR implementation, optimisation or value realisation activities.
• Experience working with, or supporting change across, clinical and operational workflows in NHS Trusts or wider health and care organisations.
• Knowledge of NHS operating environments, provider transformation challenges and the practical barriers to frontline adoption of digital technologies.
• Knowledge of EPRs, AVT, virtual care technologies, patient engagement platforms and AI-enabled solutions.
• Relevant experience may have been gained through working for a healthcare technology vendor, on the NHS frontline, within a health and care organisation, or in another professional services firm.
• Strong PowerPoint storytelling and workshop design capability.
• Strong Excel skills including benefits tracking and performance analysis.
• Experience leveraging GenAI and agentic AI tools to improve delivery and transformation outcomes.
• Excellent stakeholder management and facilitation skills.

Qualifications:

• Degree or equivalent qualification in a relevant discipline