Are you all about putting people first and giving them the highest standards of service? We’re looking for a Holidays Assistant Manager who can help to make sure that everyone has their best possible holiday with the National Trust.
Work will be based around the Fowey River at Pont Creek, Lansallos and Fowey itself. You'll work 3, 5 hour days per week. These are likely to be Thursdays, Fridays and one other day a week to suit the business, which will occasionally be a Saturday.
Interview date: 14th August 2026
To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.
Your focus will be on giving great service to everyone who chooses to stay in a Trust place. You want them all to have a very happy holiday. You’ll be answering their questions, following our usual procedures, and working with the local Trust teams as well as Contact Centre staff to make sure we’re being consistent and keeping standards high everywhere.
Sometimes you’ll be working a desk, and sometimes out and about visiting holiday cottages and other sites, some of which may be remote. You’ll keep the wider team on track with compliance requirements.
You’ll be the first point of contact for the caretakers. You’ll supervise and lead them through training, coaching and development. You’ll be co-ordinating rotas with bookings, organising changeovers and service cleans, and efficiently managing stock control, buying and stores. You'll help to recruit new staff, providing clear induction and training.
You’ll help to respond to incidents, and do all that’s needed to keep everyone safe. You'll also tackle unplanned tasks as they arise, to help keep standards high and people happy.
We'd love to hear from you if you’re:
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme (for roles that meet the salary criteria)
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
Holidays Assistant Manager - Bodmin • Bodmin, Cornwall, United Kingdom
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