📍 City Padel Plymouth
Salary: up to £28.5k pa depending on experience
City Padel Plymouth is looking for an enthusiastic, organised, and people-driven Club Supervisor to help deliver an outstanding experience for our players and team.
This is a hands-on leadership role at the heart of the club, perfect for someone who thrives in a fast-paced environment, loves customer service, and enjoys motivating others.
As Club Supervisor, you’ll be the face of City Padel Plymouth — ensuring the club runs smoothly day-to-day, our players feel welcomed, and our team is supported to deliver the highest standards.
Applicants with Padel experience would be preferred but this is not essential
Customer Experience & Communication
Build and maintain excellent relationships with current and prospective players
Welcome all players in a friendly, professional manner
Answer phone calls and respond to enquiries, providing accurate information about the club, padel, and services
Relay relevant information and feedback to the Directors
Operations & Compliance
Ensure compliance with health, safety, and hygiene regulations at all times
Oversee opening and closing procedures
Maintain high standards of cleanliness throughout the club (bins, toilets, communal areas)
Team Leadership
Train, supervise, and support Club Assistants, ensuring role expectations are clear and up to date
Promote teamwork and motivate staff, proactively suggesting ideas to improve the club experience
Organise weekly staff rotas for reception and café operations
Bookings, Scheduling & Promotion
Manage facility scheduling, court bookings, matches, and rentals
Actively promote spare spaces on courses and courts via WhatsApp and Instagram
Release courts back to the public when appropriate
Ensure booking systems are accurate and up to date
Café & Retail Management
Applicants with barista training would be preferred but not essential
Maintain a clean, organised, and well-stocked café and retail area
Prepare and monitor toasties and baked goods
Ensure the coffee machine is serviced and maintained
Keep pricing and offerings updated and communicated clearly
Reports to: City Padel General Manager
Manages: Club Assistants
Club Supervisor • Plymouth, England, United Kingdom
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