Content Operations Coordinator

About Us

Creating the Extraordinary, Together.

Fremantle is a powerhouse of the TV and Film industry. We are one of the world’s largest and most successful creators, producers and distributors of Entertainment, Drama & Film and Documentaries.

From critically acclaimed dramas like The Responder, starring Martin Freeman, award winning films including Paolo Sorrentino’s Oscar nominated The Hand of God to incredible entertainment like The Rap Game, Too Hot to Handle, The Apprentice and Britain’s Got Talent, we make shows with global appeal.

Our Purpose

We create stories and entertainment that connect audiences around the world and reflect the diversity of the communities we live in and serve. By bringing together different perspectives and expertise, we create content that is bold, relevant and innovative.

Guided by our shared purpose of Creating the Extraordinary, Together, we collaborate openly and challenge ourselves to think differently and move with pace in a constantly evolving industry. We encourage curiosity, accountability and courageous decision-making, while supporting each other to learn and grow. We inspire others from a place of being inspired ourselves. We are committed to building an inclusive culture where people feel trusted and empowered to succeed.

Overall Purpose of the Role

The Content Operations Coordinator will have total responsibility for the receipt and operational processing of materials, associated elements and metadata from a wide range of suppliers internally and externally. They will ensure that all elements of the content and ancillary data are ready for onward delivery.
Working alongside other Content Operations teams for storage ingress and further version creation, to ensure that each version or subsequent element of a programme, adheres to the Fremantle requirements and is processed to deadline. The role will involve ensuring multiple internal software tracking and material management systems are populated with relevant data and suppliers can deliver files.
This role requires daily global liaison with multiple teams across the business and external entities. They are responsible for troubleshooting any material or workflow challenges.

Main Objectives of the Role

• Working within Media Supply Chain architecture to process materials.
• Maintaining live system records, keeping these accurate and up to date.
• Ensuring materials are delivered to contract and spec and exceptions managed
appropriately
• Booking required edits with post houses and managing timelines for these
• Effectively hitting all deadlines for delivery, dispatch and return of materials.
• Prioritising tasks around ‘live show’ deliveries if needed outside of normal working
hours.
• Highlighting any legacy issues in advance and managing transfer of catalogue delivery schedules
alongside the MAM team.
• Troubleshooting any late running files, daily communication with edit houses and localisation
operations as well as internal clients depending on impact.
• Updating tools with metadata and documentation
• Elevated level of both internal and external communication.
• Ad hoc tasks to co-ordinate material support for campaigns, launches and colleague
cover.

Knowledge and Skills

• Some experience of the Media Industry and in content operations
• Computer literate, previous use of Media Supply Chain systems
• Excellent organisational/administrative skills
• Attention to detail is essential
• The ability to effectively manage many different projects and clients simultaneously,
prioritising as necessary.
• Excellent people and interpersonal skills, good team player.
• Flexibility and ability to adapt to different demands.
• Excellent problem solving skills.
• Initiative, proactivity, and motivation.
• Language skills would be an advantage.

Responsibility for Resources

• Media Supply Chain application(s) use
• Internal Edit/Post House - Work Order Management

Our benefits include generous company pension, summer Fridays, audience tickets, employee assistance program, access to free courses and training, EV scheme, cycle to work scheme, season ticket loan, business coaching sessions and volunteer days.

Fremantle is part of RTL Group, a global leader across broadcast, content and digital, itself a division of the international media giant Bertelsmann.

For more information, please visit Fremantle.com, follow us @FremantleHQ or visit our LinkedIn and Facebook pages.

If you need any of this information in a different format or would like to suggest a different form of application, please contact