Addison Restaurant Manager - London

Olympia Events is more than an exhibition venue, conference centre and live-event space - it's an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment. Olympia Events is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients' satisfaction. Beyond the walls of our venue, Olympia is on the ground, working to invest in people, strengthen our communities, and protect the environment.

Olympia Events is undergoing a period of change. In 2017, the venue was bought by a consortium led by Yoo Capital and Deutsche Finance international. Work is currently underway to transform the wider estate into a cultural hub of which Olympia Events will be the central part. Once complete, the estate will include a new theatre, music venue, two hotels, a host of new bars & restaurants, world-class office space and over two acres of public realm. More information can be found at https://olympia.co.uk/

The Venue:

The Addison is one of the flagship premium hospitality destinations within the 1bn Olympia London regeneration project, a landmark development transforming one of London's most iconic event and entertainment districts. Designed to deliver a high-end guest experience, the venue combines contemporary luxury with exceptional functionality, creating a distinctive setting for corporate events, private functions, and hospitality experiences.

What's in it for you:

You will work hard at Legends Global , but you will be rewarded with lots of time to relax and rest with 25 days annual leave

We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you're contributing to our success with our Life Assurance policy.

A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list.

Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; Legends Global will support with these unexpected costs. For you and any children.

We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.

We are visionaries: both physically and metaphorically! When you join Legends Global you will be entitled to eye care vouchers and a contribution towards any glasses you require.

Pedal your way to a greener, healthier commute-join our Cycle to Work scheme and turn every ride into a win for you and the planet

Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team

About the Role:

The Restaurant Manager will play a pivotal role in shaping the guest experience and operational success of The Addison, a world-class live music venue and hospitality destination at Olympia. We are seeking a highly driven hospitality leader with a passion for exceptional service, a strong understanding of London's dynamic restaurant landscape, and the ability to create experiences that guests remember and return for.

Leading from the floor, you will inspire a culture of excellence, energy and genuine hospitality, ensuring every service is delivered to the highest standards. You will combine operational expertise with commercial awareness and a relentless focus on guest satisfaction, continually seeking opportunities to elevate the dining experience, challenge convention and differentiate The Addison from its competitors. Through your leadership, creativity and attention to detail, you will help establish The Addison as one of London's most exciting food and beverage destinations.

As a hands-on leader, you will manage daily floor operations, drive exceptional guest experience, and inspire a high-performing team to deliver refined yet vibrant service. Working closely with the Addison F&B Manager and wider operational teams, you will balance operational excellence with strong commercial performance, ensuring the restaurant contributes to the wider success of The Addison as a distinctive, premium destination.

You'll be responsible for:

• Lead the day-to-day operation of a high-volume premium restaurant, ensuring exceptional service delivery across all trading periods and hospitality experiences.

• Champion outstanding guest experiences, maintaining the highest standards of service, presentation, cleanliness, and proactively managing guest relationships and feedback.

• Lead, coach, and develop a high-performing front-of-house team, overseeing recruitment, training, performance, engagement, and effective workforce planning.

• Drive operational and commercial performance, maximising revenue through guest engagement and upselling while managing labour, stock, and cost controls.

• Support the successful delivery of events and business objectives, collaborating across departments to ensure flawless execution, strong guest satisfaction, and achievement of financial and operational targets.

You'll Have:

• Proven restaurant or hospitality management experience, ideally within premium dining, membership, events, or high-volume environments.

• Passionate about delivering exceptional guest experiences, with strong relationship-building, communication, and interpersonal skills.

• Experienced people leader, with a track record of developing, motivating, and managing high-performing teams in fast-paced operations.

• Highly organised and commercially aware, with experience across multi-daypart operations, hospitality systems, and the ability to manage competing priorities under pressure.

• Professional, proactive, and adaptable, with strong IT skills, a continuous improvement mindset, and flexibility to work evenings, weekends, and peak trading periods.
  

Sustainability Responsibilities:

• Engage fully with The Grand Plan, completing all required training and promoting sustainable practices.

• Seek opportunities to reduce waste and improve the sustainability of operations.

Olympia Events is fully committed to ensuring the safety and wellbeing of all children, young people and adults at risk (vulnerable groups) that attend our premises. As a consequence, Olympia Events may require any successful applicant to complete a DBS Check prior to working in our business.

Olympia Events is committed to Equality, Diversity and Inclusion and excepts all its people to have a positive commitment to EDI by treating others fairly and not committing any form of discrimination, victimisation or harassment and to promote positive working relationships amongst employees and stakeholders.

This job description is intended as a guide to the main responsibilities of the role and is not exhaustive. Duties and responsibilities may vary according to the changing needs of the business.