Senior Implementation Specialist

At Thrive, we do things differently, so we're doing recruitment differently too.

Forget sending your CV and cover letter. Here's what we'd like instead:

Send us your LinkedIn profile and something unique that’ll make you stand out from the hundreds of other applications.

We’re all about creativity and tech. So think outside the box: a video, online portfolio, mini website, something built with AI. Surprise us, impress us, and show us what’s possible if you were to join Thrive.

We can’t wait to see what you do to stand out!

About Us
The way we work has changed forever.

AI is transforming every industry. Expectations are higher than ever. Skills have the shortest shelf life they've ever had. Yet most businesses are still relying on disconnected systems, outdated technology and workplace learning that people simply don't want to use.

We think that's broken.

So we built something better.

Thrive is the AI platform that's reinventing how modern businesses connect people, knowledge, skills and communication in one place. It's where work starts, learning happens and people get the answers they need to do their best work.

Today, more than 3 million people across 60+ countries use Thrive every day. Over 500 ambitious organisations, including Google, Vodafone, Volvo, British Airways and Krispy Kreme, trust us to power their people.

But this is only the beginning.

We're building the future of work, and we're looking for curious people who want to build it with us.

People who challenge convention. Who move fast. Who care deeply about creating products customers genuinely love. People who aren't afraid to ask, "Why has it always been done this way?" and then go and build something better.

If you want to solve meaningful problems, shape technology used by millions of people around the world and do the best work of your career alongside ambitious, supportive teammates, you'll thrive here.

The Role

We are looking for an experienced and proactive Senior Implementation Specialist to join our team at Thrive! We’re seeking someone with deep expertise in learning technology and a passion for helping enterprise customers achieve success at scale.

The Senior Implementation Specialist leads complex end-to-end implementations for our larger customers, guiding them through discovery, technical setup, and platform configuration. You’ll act as a trusted advisor to senior stakeholders, ensuring every project aligns with their strategic objectives and delivers measurable impact. Alongside this, you’ll collaborate closely with Customer Success, Product, and Engineering teams to drive best practices, streamline processes, and share insights that shape our implementation approach. You’ll also play a key role in mentoring and supporting other team members, helping to develop expertise and consistency across the team.

Core Responsibilities

• Implementation of Mid-market to Enterprise customers: Lead implementations for complex, high-value customers with accountability for project success and strategic alignment with customer business objectives.

• Strategic Advisory Role: Collaborate closely with Customer Success and Sales teams to act as a trusted consultant to senior customer stakeholders, advising on best practices for platform adoption, utilisation, and long-term success.

• Drive Complex Technical Integrations: Support the Technical Integrations Specialist in leading advanced technical configurations, data migrations, and API integrations, coordinating with both customer technical teams and internal engineering resources.

• Continuous Improvement: Identify opportunities to optimise and standardise implementation processes, actively contribute to process documentation, training resources, and knowledge sharing across the implementation team.

• Mentorship and Training for IS team: Act as a coach and mentor to entry and mid-level implementation specialists, providing guidance on complex cases, troubleshooting strategies, and customer communication best practices.

• Cross-Functional Collaboration: Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success teams to represent customer needs, influencing product roadmaps and feature development. Provide insights into customer needs and challenges, contributing to strategic planning and roadmap decisions for product improvements.

• Thought Leadership and Market Insights: Stay updated on industry trends, competitor offerings, and best practices within the learning platform and SaaS space, providing thought leadership internally and externally.

Essential Skills

• 5+ years in Solutions Consulting, Implementation, or Technical Customer-Facing roles.
  

• Proven experience with enterprise customers and complex implementations.
  

• Strong consulting approach with the ability to act as a trusted advisor.
  

• Hands-on expertise with LMS/LXP platforms (vendor or client-side).
  

• Technical integration skills, including SSO setup, HRIS user sync, and API connectivity.
  

• Experience designing and delivering virtual and in-person training.
  

• Confident communicator with senior stakeholders and C-level clients.
  

• Deep understanding of learning technology trends and customer needs.
  

• Strong problem-solving skills with a proactive, solution-focused mindset.
  

• Leadership and mentoring experience within cross-functional teams.
  

Desirable Skills

• A confident communicator who is diplomatic, proactive, and able to challenge the status quo appropriately.

• Strong organisation skills and ability to follow processes and ways of working.

• Curiosity for technology, solving customer challenges, and keeping up with industry trends.

• Experience working with customers across a broad range of sectors (ideal for business transformation context).

• Comfortable quickly learning new platforms and establishing yourself as a subject matter expert.

Benefits

• Unlimited Holiday to support work-life balance

• Thrivedays—a reduced workday every Friday (10:00–15:00), with no internal meetings

• Flexible Working Hours within core hours (10:00–16:00)

• Birthday & Christmas Off, including festive shutdown between Christmas & New Year

• Work From Anywhere—fully remote-friendly (4 weeks a year)

• Health Cash Back Plan with Health Shield

• Employee Assistance Program for confidential support

• Financial support program via Maji

• Salary Sacrifice Pension Scheme

• Death in Service (4x annual salary)

• Green Car Scheme through salary sacrifice

• Cycle to Work Scheme—save up to 42% on a new bike

• Perks at Work—30,000+ national & local employee discounts via CharlieHR & Health Shield

What to Expect
We believe that finding a new job should be an enjoyable process. We’re passionate about bringing our whole selves to work, so what you see is what you get. All we ask from you, is that you show us your authentic self. We’re looking for people who bring something new to the team, who add to our culture and make it even greater. Our interview stages will be:

• Initial Screening Call: If we think you're a great addition to the team, you'll be invited to an introductory call with a member of our People Team. This is a chance to tell you about Thrive and give you an opportunity to ask questions.

• First-Stage Interview: Following the initial call, you will have a first-stage interview with a member of the team you'd be joining. This is a chance for us to get to know you better and for you to ask any questions about the role. We'll also discuss why Thrive interests you and what you feel you can add to our team.

• Assessment Task: We may ask you to complete a practical assignment or case study between interview stages.

• Final Stage Interview: You will meet with the Hiring Manager and/or a senior team member for a final interview. This stage is typically used for a more in-depth discussion and may involve a review of your assessment.

At Thrive, we’re on a mission to build an inclusive, welcoming culture that encourages and actively supports diversity. Our race, gender, religion, background, sexuality and beliefs are what make us unique. Our people are expected to always treat each other with respect, care and compassion. This starts from the moment you apply for a role at Thrive Learning, so we want you know we’re an equal opportunity employer. We will always strive to be as inclusive as possible in all aspects of employment and have a zero-tolerance policy for discrimination of any kind.

If you require any assistance, accommodations, or support during the application or interview stages, please don't hesitate to contact Ella Holland at ella.holland@thrivelearning.com. We're happy to help!

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