Studio Support Beauty Therapist - London
Our Brand
FACEGYM is the first of its kind - a unique facial fitness experience dedicated to boosting confidence. Think of us as a complete workout for your face.
We combine sculpting techniques with high-performance skincare, innovative tools, and cutting-edge technology to tone and tighten the 40+ muscles of the face, helping deliver real, visible results.
Based in Central London, we are now a fast-growing global brand, operating across the UK and USA, with exciting expansion into new international markets.
Job Summary
This is a dynamic, hybrid role combining hands-on facial training with operational studio support.
As a Studio Support Trainer, you will ensure seamless studio operations while stepping into a Studio Lead role when needed, and delivering exceptional facial workouts to maintain outstanding client experience.
You will provide flexible coverage across all London studios (including Notting Hill, St John's Wood, Kings Road, Selfridges, and Coal Drops Yard), supporting the business during staff absences, holidays, and peak periods.
Key Responsibilities
Studio Support/Front of House Responsibilities
Ensure smooth day-to-day studio operations, including front-of-house duties, self check-in/out, walk-ins, and client support
Manage bookings, cancellations, and client intake for a seamless experience
Maintain studio cleanliness, hygiene, and overall readiness
Oversee opening and closing duties as key holder
Support retail sales, rebooking, and overall revenue growth
Handle client queries and concerns professionally, in person and over the phone
Monitor stock levels and support end-of-day reporting
Trainer Responsibilities
Deliver high-quality facial workouts in line with FACEGYM protocols
Build strong client relationships to drive retention and rebooking
Educate clients on skincare, products, and treatments to support upselling
Maintain high standards of hygiene, Health & Safety, and studio presentation
Stay up to date with FACEGYM techniques, products, and innovations
Use Zenoti to manage bookings, client records, and checkouts
Represent the brand professionally at all times
Person Specification
NVQ Level 3 Beauty Therapy qualification or equivalent
Experience in beauty, retail, or spa environments
Strong customer service and sales skills
Confident communicator with strong interpersonal skills
Positive, adaptable, and able to stay calm under pressure
Self-motivated with a proactive, hands-on approach
Team player with a professional and engaging attitude
Able to stand for extended periods (6-8 hour shifts)
Fully flexible to work weekdays and weekends
Our Perks
Generous commission on retail and services
Exclusive discounts for you, friends, and family on FACEGYM services
50% discount on FACEGYM products
Additional day of holiday for each year of service
Access to a confidential employee assistance programme
Why FACEGYM?
Work for an innovative, fast-growing global beauty brand
Be part of a high-energy, results-driven team
Gain world-class training in a unique concept
Build a rewarding career with real earning potential
Equal Opportunity Employer
FACEGYM is proud to be an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workplace and making employment decisions based on merit, qualifications, and business needs.
We do not discriminate on any protected characteristic under applicable federal, state, or local laws, and we are committed to providing reasonable accommodations for qualified individuals.
Studio Support Beauty Therapist - London • London (Greater), London (Greater), United Kingdom
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