The Opportunity
We're looking for a skilled and enthusiastic Reservationist to join our team and play a vital role in shaping each guest's journey - long before they arrive at the hotel.
As one of the first points of contact, you'll create reassurance, clarity and confidence for our guests. Whether responding to enquiries, securing reservations or offering helpful service suggestions, you'll combine efficiency with genuine warmth to ensure every interaction feels personal and professional.
What You'll Be Responsible For
Benefits
Who This Role Is For
This role is perfect for someone who:
If you're someone who gains genuine satisfaction from supporting guests, being part of a collaborative team and playing a meaningful role in the smooth running of a hotel, this could be an ideal opportunity.
Hotel
Perfectly positioned moments from Heathrow Airport and with excellent links into Central London, Holiday Inn London Heathrow M4J4 is set to make an exciting return in September 2026. Following an extensive transformation, the hotel will reopen as a vibrant, contemporary destination for business travellers, holidaymakers, airline crews, conferences, and local guests alike. With stylish guest rooms, versatile meeting and event spaces, welcoming food and beverage venues, and the trusted Holiday Inn brand behind it, the hotel is poised to become one of Heathrow's leading hospitality destinations. More than just a hotel, this is a relaunch with ambition-creating memorable guest experiences while building a team culture centred on collaboration, development, and pride in delivering exceptional hospitality.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Reservationist - West Drayton • West Drayton, London (Greater), United Kingdom
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