Cloud Engineer and Client Account Manager

Job Description

Cloud Engineer & Client Account Manager
Location: South West London (Office-Based, 5 Days Per Week)
Salary: £35,000 - £40,000 per annum (depending on experience)
Permanent | 40 Hours Per Week

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Are you an experienced Cloud Engineer looking for a role where you'll have real ownership, direct client interaction and the opportunity to develop your technical expertise across a wide range of technologies?

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We're looking for a proactive Cloud Engineer & Client Account Manager to join our growing team in London. This is an excellent opportunity for someone with at least three years' commercial IT experience, ideally within an MSP environment, who enjoys combining technical problem-solving with building strong client relationships.

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You'll work closely with the Technical Director, taking ownership of our clients' cloud environments, security, networking and infrastructure while acting as a trusted technical advisor. Rather than being just another engineer in a large organisation, you'll play a key role in helping businesses get the very best from their technology.
\n If you enjoy variety, autonomy and working with modern Microsoft cloud technologies, we'd love to hear from you.

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What You'll Be Doing
\n As a Cloud Engineer & Client Account Manager, you'll be responsible for:

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• Supporting and maintaining Microsoft cloud environments, networking and security solutions.
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• Managing and improving cloud infrastructure, security and monitoring.
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• Creating scripts and automating cloud deployments and reporting, particularly within SharePoint.
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• Configuring, maintaining and updating firewalls, routers and network security.
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• Acting as the technical escalation point for firewall and cloud networking queries.
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• Working alongside support engineers to deliver outstanding service and continuous improvement.
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• Building strong, trusted relationships with clients and becoming their go-to technical contact.
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• Working with third-party suppliers to deliver high-quality solutions.
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• Managing equipment ordering, provisioning and deployment.
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• Keeping up to date with emerging technologies, new product releases and industry best practice.
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What We're Looking For
Essential:

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• Minimum 3 years' commercial IT support or Cloud Engineering experience.
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• Experience working with Microsoft 365 and cloud technologies.
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• Strong knowledge of:
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• Microsoft 365
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• SharePoint
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• Conditional Access
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• Mobile Device Management (MDM)
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• Windows environments
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• Networking fundamentals
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• Router configuration
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• Firewall administration
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• Experience troubleshooting hardware and infrastructure issues.
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• Ability to work independently and manage your own workload.
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• Strong communication and customer relationship skills.
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• Full UK driving licence and willingness to travel occasionally to client sites.
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Desirable:

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• Previous experience working within a Managed Service Provider (MSP).
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• Microsoft or networking certifications.
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• Experience with scripting or automation.
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• A proactive mindset with a passion for learning new technologies.
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What You'll Receive

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• Salary of £ 35,000- £ 40,000 pa, depending on experience.
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• Genuine career progression within a growing technology business.
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• Exposure to a broad range of cloud, networking and security technologies.
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• Ongoing investment in training and professional development.
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• A supportive team where your ideas and technical expertise are valued.
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• Flexible benefits package, including the option to exchange salary for benefits such as childcare vouchers and medical cover.
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• The opportunity to play a key role in shaping technical solutions for a diverse client base.
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Working Pattern

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• Permanent position.
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• Office-based in south west London 5 days per week.
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• 40-hour working week (core hours 9:00 am-5:30 pm).
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• Participation in a rotating schedule covering occasional 8:00 am starts and Saturday emergency support for key clients.
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• Occasional travel to customer sites when required.
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If you are interested in applying for this opportunity, please send your CV to .

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