Production Solution Engineer

Résumé du poste:

About the Role & Team

Disney Entertainment & ESPN Technology (DEE) brings together the Company’s best-in-class product,technology, and commercialization teams together into one global organization. DEEis responsible forthe P&L management and all distribution, network and engineering operations, sales, advertising, data,

and certain key technology functions worldwide for the Company's content engines. DEE also managesoperations of the Company's streaming services including Disney+, Hulu, ESPN+and Disney+HotStar;and domestic broadcast and cable television networks.

As an integral member of our Product Solutions team, the Product Solutions Engineeris responsible forthe review,enhancementand support of the TWDC Broadcast Management Systems, Air-Time-Salesworkflows and ancillary media applications. This role will work alongside the Product Solution Engineerswithin the team to implement workflow solutions that meet business needs and expectations. Usingtheir skills and experience they will support the Product Solutions Team with planning activities as wellas successful execution of projects and deliverables. The role willprovide assistance tothe ProductSolutions team with the prioritisation and implementation of features within specific timelines. Theywill work with internal teams,usersand third-party vendors to ensure deliverables are in line with theProduct Solutions roadmap and overall department strategy.

Values

You’lljoin a team grounded in ourDisney values— acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together throughCollaborationand caring deeply for ourCommunity. These values shape how we work and how we support one another every day.

What You Will Do

• Participate in system review activities and product workflow requirements

• Develop, analyse, prioritize, and organise requirement specifications, datamapping, diagrams, and flowcharts for developers and testers to follow

• Work with the configuration and Product Solutions team to field functionality-related questions

• Translate business requirements into specifications that will be used for implementation

• Participate with other Product Solutions specialists to understand how to map legacy workflows to the existing Common Workflow Standardin order todrive business alignment

• Support the Product Solution Engineers with workflow-related requests andprocesses

• Track product-related queries to completeness and provide recommendations

• Ensure effective request management and change controls

• Provide assistance tothe Product Solutions team with different activities

• Perform duties with moderate to low supervision

• Coordinate with technology and portfolio teams the delivery of functional solutions

• Provide hands-on support with planning, scheduling, configuration, media- and data-related activities (full training and support will be provided)

• Work with the userbase on triaging requests following a designated process

• Collaborate with leadership team on requirements and new initiatives within the business

Required Qualifications & Skills

• Basic understanding of data structures within applications and workflows

• Analyse and interpret workflow requirements

• Research required data

• Propose workflow solutions based on requirements

• Ability to effectively collaborate with cross-functional teams

• Critical thinker and problem-solving ability

• Team player

• Strong time management skills

• Great interpersonal and communication skills

• Manages the needs of diverse stakeholders.

• Facilitates win-win situations.

• Resolves conflicts effectively.

• Interacts well with people who havedifferent backgroundsand work styles

• Engages colleagues across the organisation to optimise performance

• Tailorsmessages appropriately to the audience.

• Invites diverse points ofview.•Listens and asks questions to ensure understanding.

• Conveys relevant information in a candid andtimelymanner

• Achieveshigh levelsof customer satisfaction.

• Analyses problems effectively andtakes action to resolve.

• Keeps commitments.

• Analyses data and information to drive decisions

The Perks

• 25 daysannual leave

• Private medical insurance & dental care

• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free

• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&Band ticketing

• Excellent parental and guardian leave

• Employee Resource Groups – WOMEN @ Disney, DisneyMosaic, Disney PRIDE, ourdisability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

We will ensure that individuals with disabilities are provided reasonable accommodation toparticipatein the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.