Head of Housekeeping

Job Title:

Head
of Housekeeping

Heacham Manor Hotel is a beautifully restored, Grade II‑listed country house hotel located on the stunning North West Norfolk coast. Originally built in 1582, the hotel blends rich history with modern comfort, offering guests a relaxing and memorable retreat. With 52 bedrooms ranging from cosy cottage rooms to luxurious suites, Heacham Manor provides something for every type of visitor.

Heacham Manor Hotel is a beautifully restored, Grade II‑listed country house hotel located on the stunning North West Norfolk coast. Originally built in 1582, the hotel blends rich history with modern comfort, offering guests a relaxing and memorable retreat. With 52 bedrooms ranging from cosy cottage rooms to luxurious suites, Heacham Manor provides something for every type of visitor.

Reporting
to:

Hygiene
Manager

Job
Purpose:

The
postholder will be responsible for the overall daily operation and management
of the Housekeeping team. They will ensure that the team consistently
maintain the cleanliness of all guest rooms, family suites and public areas
to the excellent company standards. The post holder will manage the workflow
of their team by assigning tasks, supporting staff, monitoring results, and
reporting to department managers.

The
postholder will work with a keen eye for detail to ensure all guest areas
meet the Company standards for quality, cleanliness, and consistency, in line
with agreed procedures. The key focus being maintaining excellent customer
service and care whilst managing health and safety within the workplace.

As
the Head of Housekeeping, you will ensure all Housekeepers are trained
against the department procedures and are competent to deliver consistent
standards and customer service.

You
will support the Company’s mission and objectives through ensuring daily
operational compliance to Policies and Procedures.

Key
Responsibilities:

that the
department is always adequately staffed depending on occupancy and managed
efficiently whilst still controlling wage costs, completing weekly rotas as
required.

·
Monitor
arrivals and departures to plan and allocate team resource to ensure guest
rooms are prepared ready for customer arrivals.

·
Monitoring housekeeping team to ensure they are punctual and
adhere to the company’s uniform standards. Ensure staffing, time sheets,
wages, holidays, and absences are managed and kept in line with company HR
policies.

·
Ensure guest rooms, family suites and public areas are prepared
and cleaned as detailed by the procedure and support the Housekeeping Team
members as necessary.

·
Manage housekeeping department inventory, place, and manage
orders of supplies for the department in line with department budgets.

·
Conduct random checks to ensure compliance to the standard
documented in the procedures.

·
Complete any administration duties as deemed necessary.

·
Cleaning and housekeeping duties, as and when required, in line
with Housekeeper job description.

·
Work within departmental budget to ensure maximum profit.

·
Manage and support the teams to ensure guests receive an
excellent quality of service and consistency of cleanliness.

·
Responsible for the stock control of linen, room supplies and
cleaning materials.

·
Maintain close relationships with suppliers to ensure standards
are maintained.

·
To effectively manage and motivate the Housekeeping Team
ensuring a positive but challenging working environment.

·
Coordinating/communicating with the managers/supervisors to
ensure the staff are working effectively to ensure the smooth running of their
departments.

·
Report any maintenance issues and requirements of new equipment

·
Responsible for reviewing the performance of the Housekeeping department
and looking for ways to continuously improve level of service and customer
experience.

·
Ensure adequate training of team members, to ensure the health
& safety and wellbeing of all employees and customers in line with
department policy.

·
To ensure all Housekeeping Team members adhere to all compliance
regulations and policies such as Data Protection Act, Health & Safety and
Safeguarding.

·
Recruit new team members, train, and conduct regular appraisals
with those that report directly to you, dealing with any performance issues
as required.

·
To implement, manage and review the Policies and Procedures for Housekeeping
department, ensure all team members are trained on and adhere to department
Policies and Procedures. Carry out audits to monitor compliance.

·
To complete any in-house training as required and participate in team meetings.

·
To be responsible for day-to-day problem solving, liaising with
other departments daily

·
To act as an ambassador for the Company and ensure that it’s
promoted externally on all relevant occasions.

·
To perform any other duties as required by the Company to ensure
the successful and efficient running of the business.

Key
Relationships:

·
Housekeeping Supervisor

·
Housekeepers

·
Front of House Reception Manager

·
Hygiene Manager

Education,
Training & Experience:

, at least
2 years’ experience in similar setting

·
Previous experience of

·
Teamwork skills and the ability to act as the public face of the
business

·
Computer literate

Disposition
& requirements:

·
Full valid Driving Licence for UK (Desirable)

·
Flexible Schedule, for Working hours

·
Maintain a professional standard of work attire.

•
Mid to long length hair must be neatly tied back

•
Jewellery kept to minimum

•
Closed toe formal black shoes

•
No chipped nail polish.

·
Enthusiastic and Energetic Team Player

·
Ability to lead a team

·
Reliable and organised and ability to prioritise workload

·
Attention to detail

·
Strong Work Ethic

·
Good Timekeeping Skills

·
Fast thinking and works well in a fast-paced environment

·
Polite and well-mannered with good communication skills

Hours of
Work:

Onsite Contract- 40 hours per week (yearly avearge)- permanent position- includes weekends and public holidays