Senior IT Business Partner

Department:Corporate Services

Team:IT Business Engagement

Location:London with hybrid working (23 days in the office)

Position type:Permanent FullTime

What the hiring manager says

This is a pivotal role within IT Business Engagement designed for someone ready to operate as a senior trusted technology partner to the business and leadership team. As a Senior IT Business Partner you will shape how GSMA definesprioritises and delivers technologyenabled change.

You will work closely with Executive Leadership and senior stakeholders to translate strategic ambition into practical scalable digital solutions while also mentoring and strengthening the wider partnering team. This role requires strong judgement commercial awareness and the confidence to influence at all levels combined with a passion for delivering tangible outcomes throughtechnology.David Cook Head of IT Business Engagement

About the Team

The IT Business Engagement team is the primary interface between GSMA and IT responsible for ensuring technology investment is aligned toorganisationalpriorities and delivers measurable value. As the function matures the team is increasingly focused on demand management portfolio oversight and enabling longterm digital strategy rather than solely project delivery.

The Senior IT Business Partner plays a key leadership role within the team acting as a role model for best practice supporting capability development and helping to define how business partnering operates across GSMA.

About theRole

• As a Senior IT Business Partner you will own senior stakeholder relationships and act as a strategic advisor on how technology can enable business objectives. You will lead the definition and management of IT demand across multiple initiatives ensuring clarity of scope priority and value while working closely with IT delivery teams and key vendors.

• You will take accountability for shaping and assessing business cases overseeing budgets and delivery timelines managing risks and dependencies and ensuring effective escalation and decisionmaking at the right level. You will also collaborate with Legal and Procurement to assess and define enterprise IT toolsets and vendor approaches that support evolving business needs.

• In addition to direct delivery accountability you will play an active leadership role within IT Business Engagement mentoring other Business Partners embedding best practice and helping evolve demand management portfolio governance and stakeholder engagement models.

Within your first year you will be expected to:

• Establish strong partnerships with Executive Leadership and senior stakeholders

• Lead the effective management of the IT demand pipeline

• Influence the direction of GSMAs digital and platform strategy

• Strengthen consistency and maturity across the Business Partnering community

About You

• You are a confident credible technology partner who is comfortable operating at both strategic and operational levels.

• You bring structure to complex environments balance competing priorities and use your judgement to drive the right outcomes rather than simply deliver activity.

• You enjoy coaching and supporting others are commercially aware and are motivated by improving how organisations make decisions about technology.

• You combine curiosity and innovation with pragmatism and delivery focus.

You will bring demonstrable ability to:

• Define and manage complex IT demand scope and prioritisation across multiple initiatives

• Engage effectively with Executive Leadership Teams to shape digital strategies and investment decisions

• Translate business ambition into robust scalable IT solutions and platforms

• Manage budgets risks timelines and dependencies across concurrent delivery streams

• Partner with internal teams and global vendors to deliver consistent highquality outcomes

• Mentor and guide other IT Business Partners in effective stakeholder management and delivery practice

• Maintain an overthehorizon view of technology identifying opportunities for innovation and simplification

Technical and domain capability:

• Strong experience delivering enterprise IT digital transformation and datadriven initiatives

• Deep understanding of modern application landscapes and cloudbased platforms

• Demonstrable experience working with platforms such as Salesforce Workday Microsoft 365 Asana and similar enterprise tools

• Experience working with strategic vendors and enterprise tool selection is highly desirable

• Exposure to the mobile and telecommunications industry is advantageous

AboutyourSkills

For the Senior IT Business Partner role the following core GSMA skills are critical and will be used throughout the assessment process:

• Stakeholder Management trusted partnering at senior and executive levels

• Influence shaping strategy decisions and priorities across GSMA

• Leadership guiding others setting standards and rolemodelling best practice

• Delivery ensuring outcomes are realised not just planned

• Commercial Awareness balancing value risk and longterm sustainability

Contract type

Regular

Worker type

Employee

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile whatever your role. By joining the GSMA you will be exposed to a fast-paced rapidly evolving environment working on global solutions genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation our benefits include fantastic learning & development opportunities generous holiday allowances four additional days off for professional development and many others.

To learn more about the GSMA visit our career site our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important so flexi-time and remote working is available to all staff. Were keen to ensure everyone is equal represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability tenacity and commitment knowing that the challenging scale pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise insight and creativity so that were always ready to respond to the changing landscape with authority agility and nuance.

Stronger together

We lean on each other so the industry can lean on us embracing our diversity by actively seeking out perspectives and skill sets beyond our own fuelling each others successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day in every situation. When were at our best we are collaborative considerate and compassionate to others and we create a safe space for one another to thrive assuming positive intent in our colleagues. And if we arent at our best and the pressure is on we feel free to be ourselves but still remain curious lean into the tough stuff and we are always respectful to others and accountable for the part we play.

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1