About the Role
This role is rewarding but can be challenging, as ECLOs support people through some of the hardest moments of their lives: fear, grief, adjustment, uncertainty. You’ll also be juggling multiple workstreams – patient support, clinical relationships, admin, data, reporting, and the proactive promotion of the ECLO service. You’ll need to be switched‑on, adaptable, and able to manage fast‑moving, reactive situations while keeping longer‑term tasks on track. The right person will be able to provide steady, compassionate support while still moving forward with practical next steps. To find out more about being an ECLO please watch this video on You Tube: RNIB’s Eye Care Liaison Officers
Key Requirements
Provide emotional support, guidance and vital information to patients and their families / carers.
Support people through their eye care pathway, connecting them with local and national services and advocating for them across health and social care systems.
Build strong relationships with clinicians, social care teams and partner organisations to deliver joined‑up, multi‑agency support.
Handle the emotional intensity of the role with deep empathy, whilst demonstrating excellent communication skills.
Manage multiple reactive and proactive workstreams, including patient support, admin, data entry, reporting and service promotion – balancing fast‑moving daily demands with longer‑term priorities.
Work confidently and independently within NHS and RNIB systems and Microsoft , contributing effectively as part of the wider multidisciplinary team.
Professional Development
At RNIB, we provide comprehensive induction training, ongoing learning opportunities, and access to support networks. You will develop valuable skills in patient support advocacy, and multi-agency working — equipping you to deliver and develop in your role as an ECLO.
What We Offer
RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 27 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over retailers.
For more information on our available benefits, please visit our Benefits of Working at RNIB page.
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