Talent.com
Civic Recruitment Limited
Rent OfficerCivic Recruitment Limited • Bromsgrove, WOR, gb
Rent Officer

Rent Officer

Civic Recruitment Limited • Bromsgrove, WOR, gb
12 days ago
Salary
£25.17 hourly
Job type
  • Full-time
  • Temporary
Job description
Job Description
Rent Officer – 3 Month Contract

? CLEAN UK DRIVING LICENCE REQUIRED
? DBS CHECK REQUIRED

Location: Bromsgrove District
Rate: £25.17 per hour (Umbrella)
Contract: 3 Month Contract
Hours: Full Time
Pay: Bi-weekly

---

Summary


We are seeking an experienced Rent Officer to join our dynamic Housing Income Team on a 3-month contract. This pivotal role involves maximizing rental income, reducing arrears, and supporting tenancy sustainment. You will manage a portfolio of properties, handle rent accounts, pursue arrears recovery, attend court proceedings, and support vulnerable tenants. This position requires collaboration with Housing Officers, Benefits Teams, DWP, support agencies, and legal services. It is an excellent opportunity for a professional with strong legal knowledge and court experience in housing income management.

Responsibilities


  • Income Collection & Arrears Recovery
    • Manage rent accounts and maximize rental income.
    • Implement early intervention measures to prevent arrears escalation.
    • Negotiate repayment arrangements and maintain accurate records.
    • Manage court cost accounts and introductory tenancy accounts.
  • Welfare Benefits & Financial Inclusion
    • Advise tenants on Universal Credit, Housing Benefit, and Welfare Benefits.
    • Assist residents in maximizing income and benefit entitlement.
    • Identify financial hardship and refer residents to support services.
  • Court & Legal Enforcement
    • Prepare legal notices, court documentation, and witness statements.
    • Represent landlords in court for possession claims and related proceedings.
    • Liaise with legal representatives and progress cases through legal recovery.
  • Tenancy Sustainment
    • Conduct home visits and tenant interviews to identify support needs.
    • Refer tenants to internal and external support agencies.
    • Support vulnerable households through crisis situations.
  • Resident & Community Engagement
    • Conduct rent surgeries and community support sessions.
    • Promote a positive payment culture and deliver customer-focused services.
  • Partnership Working
    • Collaborate with Housing Officers, Neighbourhood Teams, and support agencies.
    • Contribute to coordinated tenancy and income management plans.
  • Performance & Reporting
    • Maintain accurate records and monitor arrears performance.
    • Produce reports and ensure compliance with service standards and KPIs.
  • Coaching & Team Support
    • Assist with training and mentoring junior staff.
    • Share best practices and support team development.
  • Safeguarding & Compliance
    • Identify safeguarding concerns and follow procedures.
    • Ensure compliance with GDPR, housing legislation, and council policies.

Requirements

Requirements:

  • Essential Experience
    • Minimum 3 years' experience in Housing Income Collection or Arrears Management.
    • Experience managing complex arrears cases and representing landlords in court.
    • Experience supporting vulnerable tenants and working with welfare benefits.
  • Essential Knowledge
    • Understanding of rent recovery legislation, housing acts, and welfare reform.
    • Familiarity with possession proceedings and tenancy sustainment principles.
  • Essential Skills
    • Strong negotiation, communication, and customer service skills.
    • Ability to manage difficult conversations and a diverse caseload.
    • Excellent organisational, time management, and report-writing skills.

Working Environment


  • Community-based role across Bromsgrove District.
  • Regular home visits and tenant appointments.
  • Attendance at court hearings and legal proceedings.
  • Agile working across multiple locations with district travel required.

What's on Offer?


  • £25.17 per hour (Umbrella)
  • 3 Month Contract
  • Location: Bromsgrove District
  • Bi-weekly Pay
  • Opportunity to work within a busy Housing Income Team supporting residents and maximizing rental income.
Applications are particularly welcomed from candidates with experience as a Rent Officer, Income Officer, Housing Income Officer, Arrears Officer, Income Recovery Officer, Tenancy Sustainment Officer, Revenues Officer, or Housing Management Officer.


Requirements
Person Specification Essential Experience Minimum 3 years' experience in Housing Income Collection, Rent Recovery, or Arrears Management. Experience managing complex arrears cases. Experience working within Social Housing or Local Government. Experience preparing legal documentation. Experience representing landlords in court proceedings. Experience supporting vulnerable tenants. Experience working with welfare benefits and Universal Credit. Essential Knowledge Rent recovery legislation and procedures. Housing Acts and Local Government legislation. Welfare Benefits and Welfare Reform. Possession proceedings and court processes. Tenancy sustainment principles. Safeguarding responsibilities. GDPR and data protection requirements. Essential Skills Excellent negotiation and influencing skills. Strong communication and customer service skills. Ability to manage difficult conversations professionally. Strong analytical and problem-solving abilities. Excellent organisational and time management skills. Ability to manage a diverse caseload. Strong report-writing and record-keeping skills. Ability to work independently and as part of a team. Working Environment Community-based role across Bromsgrove District. Regular home visits and tenant appointments. Attendance at court hearings and legal proceedings. Agile working across multiple locations. Travel throughout the district required. What's on Offer? ✅ £25.17 per hour (Umbrella) ✅ 3 Month Contract ✅ Location: Bromsgrove District ✅ Bi-weekly Pay ✅ Clean UK Driving Licence Required ✅ DBS Check Required ✅ Court Representation Experience Essential ✅ Housing Income & Rent Recovery Experience Essential ✅ Opportunity to work within a busy Housing Income Team supporting residents and maximising rental income. Applications are particularly welcomed from candidates with experience as a Rent Officer, Income Officer, Housing Income Officer, Arrears Officer, Income Recovery Officer, Tenancy Sustainment Officer, Revenues Officer, or Housing Management Officer. Skills & Competencies Essential Excellent communication and relationship-building skills. Strong assessment and analytical skills. Ability to manage risk effectively. Ability to engage children, young people, and families positively. Strong report-writing and record-keeping skills. Ability to work independently and as part of a multi-disciplinary team. Ability to manage a demanding caseload and meet deadlines. What's on Offer? £38.00 per hour (Umbrella) 3 Month Contract Location: Bootle Minimum 3 Days Per Week Office-Based Bi-weekly Pay Opportunity to work within a well-established Youth Justice Service. Meaningful role supporting vulnerable children and young people. Collaborative multi-agency working environment. Applications are particularly welcomed from candidates with experience as a Youth Justice Officer, Youth Offending Officer, Social Worker, Probation Officer, Youth Worker, Criminal Justice Practitioner, Youth Justice Practitioner, or Children's Services Practitioner.
Create a job alert for this search

Rent Officer • Bromsgrove, WOR, gb

Similar jobs

Reserve Officer - no experience required

ArmyBirmingham, England, GB
Part-time

Reserve Officer (part-time) The Army - United Kingdom From £99.Get paid to spend your spare time learning transferrable skills and experiencing adventures you never thought possible.As a Reserve Of... Show more

 • Promoted

Building Safety Officer

WATMOS Community HomesWalsall, West Midlands, GB
Full-time

Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations.We are seeking an outstandi... Show more

 • Promoted

Duty Officer

Tewkesbury AcademyTewkesbury, England, GB
Full-time

We are looking to appoint a Casual Duty Officer to join our team at Tewkesbury Academy Sports Centre, which is based within the grounds of Tewkesbury Academy.The Sports Centre is a dual-use facilit... Show more

 • Promoted

Building Safety Officer

Watmos Community HomesWalsall, ENG, GB
Full-time

Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations.We are seeking an outst... Show more

 • Promoted

Impactful Hospital Fundraising Officer

University Hospitals Birmingham CharityBirmingham, England, GB
Full-time

University Hospitals Birmingham Charity is seeking a proactive Fundraising Officer to join the QE Hospital Birmingham team, building relationships with the public and hospital staff to explain the ... Show more

 • Promoted

Resident Liaison Officer

Build RecruitmentCheltenham, England, GB
Temporary

Location: Cheltenham | Role type: Temporary.Site visits liaising with tenants and contractors.Assisting with the selection of products for installation works.Sending out email and letter correspond... Show more

 • Promoted

Resident Liaison Officer

Randstad Construction Property EngineeringCheltenham, England, GB
Permanent +1

Resident Liaison Officer (RLO) - Social Housing.Temporary to Permanent opportunity for the right candidate.July (Strong potential for extension/permanent contract).Monday - Friday (Overtime availab... Show more

 • Promoted

Door to Door Fundraiser

Charity LinkWolverhampton, ENG, GB
Full-time

Youll get a basic salary of £26.Regular incentives and bonus (giving a realistic OTE £47k+).Healthcare plan worth up to £900 per annum.Death in service plan, twice your annual sal... Show more

 • Promoted

Attendance Officer

King Edward VI Aston SchoolBirmingham, England, GB
Full-time

To take a lead role in promoting, monitoring, and improving student attendance across the school.The postholder will work proactively with students, parents/carers, staff, and external agencies to ... Show more

 • Promoted

Senior Land Manager - Birmingham

Churchill LivingBromsgrove, Worcestershire, GB
Full-time

Senior Land Manager Based from our Central Divisional Office in Bromsgrove, West Midlands B60 3DJ Learn more about the general tasks related to this opportunity below, as well as required skills.A... Show more

 • Promoted

Yard Assistant (Builders Merchant)

Ernest Gordon RecruitmentCheltenham, ENG, GB
Permanent

Yard Assistant (Builders Merchant)£31,000 - £33,000 + 32 Days Holiday + Training + Company BenefitsCheltenhamDo you have forklift experience and are looking to join a widely recognised ... Show more

 • Promoted

Toyota Car Sales Executive

ListersCheltenham, ENG, GB
Full-time

We are currently recruiting for a Car Sales Executive to join our Toyota Dealership in Cheltenham.The working hours are Monday to Saturday, with a day off in the week and working Sundays on a rota ... Show more

 • Promoted

Heritage Regeneration Officer (Hybrid) — Impact Communities

Be Applied LtdBirmingham, England, GB
Full-time +2

Historic Places Regeneration Officer - 4 posts available.Employment Type Full time 4 roles available - various locations.Location Hybrid ·United Kingdom(multiple locations) Manchester · Newcastle u... Show more

 • Promoted

Legal Officer – Sonata Finance Private Limited

Canon SphereTipton, England, GB
Permanent

Sonata Finance Private Limited, incorporated on April 6, 1995, is headquartered in Lucknow.In the financial year 2023–24, the company was acquired by Kotak Mahindra Bank Limited and, since March 28... Show more

 • Promoted

Tenant Liaison Officer

RG SetsquareSandwell, England, GB
Full-time

Our client is a well run Blue Chip Construction contractor contracting to provide responsive maintenance and void property works and maintenance on a 10‑year framework in the Midlands area.We are s... Show more

 • Promoted

Compliance Tenant Liaison Officer

Service Care Solutions LtdBirmingham, England, GB
Temporary

Job Title: Compliance Tenant Liaison Officer.Are you a dedicated professional with experience in housing and tenant relations? We are seeking a highly motivated Compliance Tenant Liaison Officer fo... Show more

 • Promoted

Trainee Driving Instructor - Pershore, Worcestershire, England

My Four WheelsPershore, Worcestershire, GB
Full-time +1

My Four Wheels are looking to expand our team and are recruiting both part time and full time Driving Instructors though out the UK.Next year there will be a record 700,000 learner drivers hitting ... Show more

 • Promoted

Tenancy Sustainment Officer

Adullam HomesBirmingham, GB
Full-time

A fulfilling and exciting opportunity available for a.The Tenancy Sustainment Officer will be based in our offices in Birmingham.Adullam Homes Housing Association Ltd supports vulnerable individual... Show more

 • Promoted

Trainee Driving Instructor - Nationwide - Kemerton, Worcestershire, England | £38/hr Avg Lesson Rate

My Four WheelsKemerton, England, GB
Full-time +1

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If yo... Show more

 • Promoted

Student Retention Officer - Birmingham

GlobalbankingBirmingham, England, GB
Full-time

Birmingham, West Midlands, United Kingdom.Changing lives through education.You’ll be at the heart of the student experience, building meaningful, trusted relationships and becoming a key point of s... Show more