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Surrey and Borders Partnership NHS Foundation Trust
Crisis Line PractionerSurrey and Borders Partnership NHS Foundation Trust • Redhill, United Kingdom
Crisis Line Practioner

Crisis Line Practioner

Surrey and Borders Partnership NHS Foundation Trust • Redhill, United Kingdom
12 days ago
Job type
  • Full-time
  • Permanent
Job description
Job summary
The CYPS Crisis Line supports young people who are experiencing emotional and mental health crises. Young people, their families or carers, and our acute colleagues can call and receive advice, support, and signposting 24 hours a day.

You will work within a CYPS Hub based in Redhill, Surrey. You will provide telephone crisis call response for children, young people (CYP) and their families and support acute colleagues where possible to offer advice and safely facilitate the discharge of young people from hospital, to be followed up the following day by our Crisis Intervention Service. This role involves a mix of shifts, including days and nights.

This role attracts a £3000 Golden Hello Package. More details will be provided at the offer stage.

Main duties of the job
The main duties of the role are taking calls from young people, their families or carers, and our acute colleagues, taking time to understand the needs of the young person, assessing risk, and making a plan with the young person to help manage the immediate crisis. You will liaise with any services the young person is working alongside or be able to signpost, ensuring clear and concise documentation is completed.

Taking calls from our acute colleagues out of hours, you will be able to provide advice and a safety plan, look to support young people being safely discharged where it is clinically safe to do so, and liaise with our Crisis Intervention Service to offer a follow-up assessment the following day. Where this isn't appropriate, you will be able to offer advice regarding the support the young person may need overnight.

You will be confident and competent in engaging with young people, assessing their needs, including safe guarding, risks, and making safety plans with them and there families. You will receive regular supervision and have access to training to support your own learning needs and development.

About us
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Working from home contracts do not attract high cost area payments.

We look forward to receiving your application!

Date posted 28 July 2026
Pay scheme Agenda for change
Band Band 7
Salary £51,657 to £58,785 a year Incl 5% Fringe HCAS, pa, pro rata
Contract Permanent
Working pattern Full-time
Reference number 325-8012794-CYPS-A
Job locations Gatton Place, St Matthews Road, Redhill, RH1 1TA, United Kingdom

Job responsibilities
Please check the job description and personal specification document for more information on the requirements for this job.

Person Specification
Qualifications
  • Post graduate level qualification in nursing, social work or occupational therapy- professional body registration required.
  • Willingness to complete mentorship course

Experience
  • Minimum of 3 years post graduate experience working in the relevant field
  • Undertaking mental health assessments, risk assessments and treatment of CYPS
  • Understanding of family functioning
  • Working as part of a multi-disciplinary team.
  • Experience of working with other agencies
  • Knowledge and awareness of Safeguarding procedures

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

We are committed to being an inclusive employer and welcome applications from all sections of the community.
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Crisis Line Practioner • Redhill, United Kingdom

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