Maintenance Manager

About Us

Andras Hotels is Northern Ireland’s largest hotel group with eleven hotels across Belfast, Coleraine and Portrush, two apartment complexes, and two health clubs. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the Job?

The Maintenance Manager is a Head of Department with responsibility for the overall maintenance, repair, health & safety, and energy operational efficiency of the hotel property. You will lead and manage the maintenance team, providing a safe and well-maintained hotel for guests and team members, deliver environmental objectives and meet financial targets, to help your colleagues deliver excellent guest satisfaction. This is a hands-on role, in which you will assist the team in performing maintenance tasks.

Working Hours

• Full-time position - 40 hours
• Flexibility required including weekends, evenings, and on-call emergency support as required by hotel operations.

What we offer:

· Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends

· Health Care Cash Plan

· Diamond membership of Kingsbridge Hospital Group

· Enhanced Pension Scheme

· Enhanced Maternity Pay

· Enhanced Paternity Pay

· Cycle to work

· Recruit a friend scheme

· Employee Appreciation and Social Events

· Employee of the Month Award

· Increased Annual leave with service

· Discount at Bodyscape – Employee rate and family and friend rate

· Cyrospa discount rate at Bodyscape

· Communication and advice on Health and Wellbeing

· Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group

· Work for globally renowned Hotel Brands

· Reward Club Incentive Scheme

· Hotel Incentive scheme

· Employee Assistance Programme (EAP) & Wellbeing App

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Crowne Plaza hotels.

Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

· True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

· True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

· True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

· True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.

About The Role

Your day to day

1. Property management

Property & Facilities Management

• Manage the day-to-day maintenance operation of the hotel and external areas, prioritising and scheduling workload and assisting the team in performing these tasks.
• Ensuring plant is well maintained and operates efficiently, including HVAC, electrical systems, mechanical services and fire / life safety systems.

Preventive Maintenance

• Develop and manage a planned preventive maintenance (PPM) schedule for the entire hotel.
• Monitor room defect trends and implement corrective action plans.

Capital Expenditure

• Assist in project management of capital expenditure works and larger repair projects by identifying the required actions, tendering works, appointing contractors and programming works, while managing costs and keeping guest disruption to a minimum.

Health, Safety & Compliance

• Ensure full compliance with Health & Safety regulations including fire safety legislation, COSHH regulations, legionella control procedures, electrical testing and other requirements, maintaining accurate records.
• Lead fire evacuation procedures and support emergency response planning.

Environmental performance

• Delivering the highest standard of environmental performance, minimising utility use by managing the BMS and systems, ensuring maximum efficiency.
• Take part in hotel Green Tourism team meetings to identify areas for action

2. Financial Management

• Manage the engineering and maintenance budget effectively, controlling maintenance costs while maintaining operational standards.
• Source competitive quotations for repairs and upgrades and assist head office in project managing larger projects such refurbishments
• Monitor utility consumption and implement energy-saving initiatives to support sustainability goals.

3. Team Leadership

• Recruit, train, supervise, and motivate the maintenance team, promoting a culture of safety, accountability, and high performance
• Work with the estates department to manage contractor relationships and external service providers.
• You will attend management meetings and townhall meetings delivering reports to your General Manager and the Senior Estates Manager on performance, identifying issues and outlining plans for the development.

4. Guest Experience

• Respond promptly to guest maintenance issues and service requests.
• Ensure all guest-facing areas remain safe, clean, and operational at all times.
• Attend meetings with colleagues in hotel operations to discuss and resolve issues.

Required Criteria

• • Previous experience as a maintenance manager or supervisor, chief engineer or equivalent experience in a building services or construction management.
• • Experience in managing Health & Safety procedures to ensure compliance with relevant legislation or policies
• • Proven ability in managing small and major contracts, through tendering, procurement, delivery and completion
• • Excellent personal skills in maintenance teams and working with colleagues
• • Strong organisational and problem-solving skills.
• • Ability to work under pressure in a fast-paced hotel environment.
• • Good IT skills and experience using maintenance management systems.

Desired Criteria

• • Strong knowledge of building services including electrical systems, plumbing and / or HVAC systems
• • Construction or building services qualification to NVQ Lavel 5 or equivalent trade qualification.

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Company Benefits

What we offer

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Gym membership or wellness programs, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme

Salary

Not disclosed