Account Manager

As the UK's leading parking and technology-enabled management group, we support more than 9,000 locations across housing, healthcare, education and commercial estates. We're proud to be Carbon Neutral Britain certified and committed to creating positive outcomes for our clients, communities and colleagues alike. We're growing quickly, investing heavily in technology and expanding into new sectors, creating exciting opportunities for people who want to make an impact and be part of something ambitious. Why not join us?

This role is based with Parking Control Management in Slough on a 12 month FTC to cover maternity leave.

Role

We are looking for an experienced Account Manager who thrives on creativity and innovation, delivering tailored, out-of-the-box solutions to meet client needs.

You should be an ambitious, self-driven professional with a proven history of success in B2B client-facing roles. Your exceptional communication skills and ability to think on your feet will enable you to navigate and resolve client challenges with ease and efficiency.

As an integral part of the Account Management Team, you will play a critical role in advancing business development efforts. This position offers the opportunity to make a meaningful impact, driving the Group's success during an exciting phase of growth and expansion.

Responsibilities and Duties

Retention: formulate and execute effective plans to protect and defend key accounts

Growth: drive continued sales, improvement, innovation, profitability and growth

Competition: evaluate our wallet share and ensure it is maximised

Client champion: proactively support our client's social value initiatives

Collaboration: partner with your sales colleagues to identify new opportunities

Visibility: conduct client presentations, site visits and attend offices on a regular basis

Contract management: build and develop internal relationships in tech, service delivery and customer service to ensure client expectations are managed within agreed SLA's and issues communicated in a timely manner

Who you are

Have previous experience as an Account Manager, with a solid understanding of client relationship management.

Have proven success in a B2B customer-facing environment, demonstrating measurable results.

A passion for tackling new challenges and continually raising the bar to strengthen client relationships.

Ambitious, forward-thinking, and innovative, with a proactive approach to driving positive change.

Be available for a 12 month fixed term contract

Agena Values

We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.

Ambitious: we aim for world class service

Disruptive: we're here to change the industry

Ethical: we do things for the right reasons

Insightful: we use research to guide our decisions

Collaborative: We're better when we work together

Innovative: we help people see things differently

Salary: £30,000 per annum

Duration: 12 month Fixed Term Contract

Hours: 40 per week with 1 hour for lunch. Office hours are 9am - 5pm

Location: Slough with hybrid flexibilities

Office details: Free onsite parking. Smart casual dress code Monday - Thursday, dress down Friday

Additional Information

Our selection process is as follows: Application - Interview on site with role related task

You must be able to legally live and work in the UK without sponsorship

Full UK driving licence required with less than 6 points as this role is subject to the approval of our motor insurance provider, and continued employment is dependent on maintaining eligibility to drive under the company's insurance policy.

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.

We are a Mindful Employer and are committed to supporting your mental health at work.

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com

We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates.