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Third Space Support Office
Membership Process & Systems Improvement SpecialistThird Space Support Office • London, England, United Kingdom
Membership Process & Systems Improvement Specialist

Membership Process & Systems Improvement Specialist

Third Space Support Office • London, England, United Kingdom
12 days ago
Job type
  • Full-time
Job description

Third Space is a collection of luxury health clubs in
London; individual in style, bound by a common philosophy: to provide
outstanding fitness spaces that members feel are their own. Our people are the
creators who bring those spaces to life. We're a team of motivators, inventors
and problem-solvers, constantly looking for ways to raise the bar and deliver
exceptional experiences.



In May 2026, we welcomed members to our 15th club, Chelsea.
Just off the iconic King's Road, Third Space Chelsea brings high-spec luxury
training to the heart of SW3. As we look ahead, our ambition is to nearly
double our estate over the next five years while continuing to elevate every
aspect of the member experience.



To support that growth, we're looking for a Membership
Process & Systems Improvement Specialist to join our Membership team. This
is an exciting opportunity for someone who loves solving problems, improving
processes and using technology to make work smarter. Working across Membership,
Sales, IT, Digital, Finance and club teams, you'll help shape how our
membership function operates by identifying opportunities to simplify
processes, improve systems, automate manual tasks and enhance both colleague
and member experiences.



What you'll be doing



  • First 6 months: Acting as the Project Delivery Lead for a Contact Centre Implementation project
  • Identifying
    and delivering process improvements that enhance efficiency, consistency
    and member experience.

  • Mapping
    current and future-state processes, uncovering pain points and
    opportunities for automation.

  • Supporting
    operational improvement initiatives and cross-functional change projects.

  • Coordinating
    workshops, testing activities, project meetings and implementation plans.

  • Working
    with stakeholders to translate operational challenges into practical
    solutions.

  • Supporting
    the optimisation of HubSpot, Genesys and other membership systems.

  • Helping
    design and improve workflows, automations, ticket routing and member
    journeys.

  • Analysing
    operational data, member feedback and performance trends to identify
    improvement opportunities.

  • Measuring
    the impact of changes and making recommendations for further enhancements.

  • Developing
    and maintaining knowledge resources, SOPs, guidance documents and
    operational playbooks.






What we're looking for



We're interested in people who are naturally curious,
analytical and passionate about making things better.



You may currently be working in a continuous improvement,
operations, project coordination, business analyst, systems support or customer
operations role and be looking for an opportunity where you can have a visible
impact across a growing business.



You'll ideally bring:




  • Experience
    driving process improvement, change initiatives or operational projects.

  • Strong
    analytical skills with the ability to identify trends, root causes and
    opportunities for improvement.

  • Experience
    working with CRM, customer service or operational systems.

  • An
    understanding of workflows, automation or system configuration concepts.

  • Excellent
    organisational and stakeholder management skills.

  • Strong
    communication skills and the ability to simplify complex information.

  • A
    collaborative approach and confidence working across multiple teams.

  • A
    proactive mindset with the confidence to challenge existing ways of
    working constructively.



Why Third Space?



This is an opportunity to play a key role in shaping how one
of London's most ambitious premium brands scales for the future. You'll work on
meaningful projects, partner with stakeholders across the business and help
create better experiences for both our members and colleagues.



Alongside a competitive salary, you'll receive a
complimentary Group Membership giving you access to all Third Space clubs, plus
an additional membership for a friend or family member. You'll also enjoy
discounted services across our Spa, Medical, Nutrition and Hospitality brands,
helping you make the most of everything Third Space has to offer.



If interested, please apply directly.

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Membership Process & Systems Improvement Specialist • London, England, United Kingdom

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