Graduate Technical Sales Support Engineer

Junior Mechanical or Electrical Engineer / Graduate Engineer

A great opportunity for a Junior Mechanical or Electrical Engineer, Graduate Engineer or HND / HNC qualified candidate in Mechanical Engineering, Electrical Engineering or a related discipline to start a career helping customers find practical engineering solutions within the water and pump industry.

If you’ve also worked in the following roles, we’d also like to hear from you: Junior Engineer, Junior Mechanical Engineer, Junior Electrical Engineer, Mechanical or Electrical Engineer, Mechanical Graduate Engineer, Electrical Graduate Engineer, Product Support Engineer

FULL PRODUCT TRAINING AND SUPPORT PROVIDED

SALARY: £26,500 to £30,000 per annum (Depending on Experience) + Benefits

LOCATION: Ipswich, Suffolk, East Anglia

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

This is an excellent entry-level opportunity for someone who enjoys practical problem-solving, customer support and learning how engineering products are selected for real-world applications.

Customers will contact the organisation with a requirement, enquiry or problem, and you will help identify suitable pumps, controls, drives, fittings and accessories. You will also support colleagues with product information, quotations, enquiry tracking and day-to-day customer communication.

Full product and application training will be provided. You will gain exposure to a broad product portfolio across water pumps, control panels, variable speed drives, plastic fittings and associated accessories, while developing your engineering knowledge, communication skills and commercial awareness.

This role would suit a recent graduate, HND or HNC qualified candidate, or someone with a related technical background who enjoys working with people, interpreting technical information and turning customer requirements into practical solutions.

DUTIES

our duties as the Junior Mechanical or Electrical Engineer / Graduate Engineer include:

• Customer Enquiries: Respond to customer enquiries by phone and email, providing prompt, clear and professional support
• Product Selection: Interpret customer requirements and help identify suitable pump systems and associated equipment
• Practical Solutions: Recommend appropriate products based on the customer’s application, specification or problem
• Quotations: Prepare and issue accurate, competitive quotations based on customer requirements
• Colleague Support: Support the internal team with product information, application guidance and commercial insight
• Product Knowledge: Build knowledge across pumps, control panels, variable speed drives, plastic fittings and accessories
• Customer Communication: Answer incoming telephone calls and help resolve or direct queries effectively
• Troubleshooting Support: Provide basic guidance and practical support where required
• Administration: Assist with order processing, enquiry tracking and general office administration
• Record Keeping: Maintain accurate records of enquiries, quotations and customer communications
• Team Collaboration: Work closely with colleagues across sales, operations and technical teams to support smooth day-to-day activities

CANDIDATE REQUIREMENTS

ESSENTIAL

• HND, HNC or Degree in Mechanical Engineering, Electrical Engineering or a related technical discipline
• Interest in practical engineering applications, product selection and customer support
• Excellent communication and interpersonal skills
• Good problem-solving ability and attention to detail
• Ability to manage multiple enquiries and prioritise workload effectively
• Proficient in Microsoft Office, including Excel, Word and Outlook
• Customer-focused mindset and willingness to help
• Ability to interpret technical information and translate it into practical solutions
• Strong organisational and administrative skills
• Flexible, proactive team player
• Motivation to learn and grow within a customer-focused engineering environment

DESIRABLE

• Knowledge or interest in pumps, motors, fluid handling or water systems
• Interest in mechanical and electrical aspects of water systems
• Commercial awareness and ability to understand customer needs
• Experience, including placement or internship experience, in a technical or customer-facing role

BENEFITS

• Structured training and development pathway
• Opportunity to build a long-term career within a global engineering business
• Supportive team environment with exposure to a wide range of technologies and applications
• Exposure to real-world customer applications and engineering solutions
• Potential progression into Technical Sales Engineer, Applications Engineer or External Sales / Account Management

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14993

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