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Adjusting Appointments Limited
Claims Team LeaderAdjusting Appointments Limited • Colchester, Essex, UK
Claims Team Leader

Claims Team Leader

Adjusting Appointments Limited • Colchester, Essex, UK
13 days ago
Job type
  • Full-time
  • Permanent
Job description

An experienced Claims Handler/Insurance professional with a Supervisory/Management background is required to join a leading Global Loss Adjusters providing Loss Adjusting, Claims and Risk Management Services with a focus on Speciality Markets and Complex Commercial where you will oversee a team of specialist claims handlers.

You will provide Management support ensuring the success of the team.

Key responsibilities:

  • Provide management support to a team of claims handlers
  • Lead and manage the team to ensure they are providing an exceptional customer service within SLA's
  • Oversee and monitor the lifecycle of the teams claims handling
  • Manage the team workload as well as holidays/absences
  • Carry out 1:1 meetings and complete appraisals
  • Identify training needs and implement necessary training as required
  • Handle complaint calls received by the team
  • Motivate the team ensuring targets and personal goals are achieved

About you:

  • Proven experience as a Team Leader or Supervisor
  • Strong Management skills
  • Insurance Claims background/experience
  • Excellent communication skills, being able to communicate clearly in a structured manner to individuals and a team
  • Decision making skills
  • Enjoy working in a fast-pace, pressured environment
  • Good working knowledge of Word and Excel
  • Industry qualifications or working towards

Salary and Benefits:

This is a full-time, permanent role Monday to Friday 9am-5pm, Office based, in addition to a competitive annual basic salary you will also receive an excellent benefits package including private healthcare scheme, pension, life assurance and health insurance, 25 days holiday plus bank holidays

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Claims Team Leader • Colchester, Essex, UK

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