Assistant Restaurant Manager Berkshire

Assistant Restaurant Manager Berkshire £40,000 basic £45,000 OTE

Our client is one of England's most iconic 5-star country house hotels, set in 240 acres of picturesque parkland on the borders of Windsor Great Park, blending the warmth and comfort of a traditional country house hotel with an eccentric spirit.

They work with some of the most talented and unique individuals in the business, who always ensure the extraordinary guest experience of this exclusive collection of hotels.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Position Overview

The Assistant Restaurant Manager supports the Restaurant Manager in ensuring the smooth day-to-day operation of the restaurant while maintaining the highest standards of service, quality, and guest satisfaction.

In the absence of the Restaurant Manager, the Assistant Restaurant Manager will assume responsibility for the operation, ensuring all areas perform efficiently and consistently in line with the client's standards.

Key Responsibilities

• Support the Restaurant Manager in the day-to-day management of restaurant operations.
• Share responsibility for maintaining high staff morale and fostering a positive working environment.
• Assist with the recruitment, training, coaching, and development of restaurant team members.
• Ensure team members consistently meet operational and service standards.
• Maintain accurate guest profiles and preferences to deliver personalized service and exceed guest expectations.
• Monitor and maintain the cleanliness, presentation, and organization of the restaurant and back-of-house areas.
• Regularly review service standards and procedures, implementing improvements where necessary to maintain excellence.
• Participate in performance reviews, identifying training needs and supporting employee development.
• Communicate effectively with other departments to ensure smooth operations.
• Assist with workforce planning and rota preparation based on business requirements.
• Recognize returning guests and ensure their preferences and expectations are consistently met or exceeded.

Leadership Competencies

The successful candidate should demonstrate the ability to:

• Lead by example and inspire commitment within the team.
• Motivate, coach, and empower employees.
• Build collaborative working relationships.
• Communicate effectively and resolve conflicts professionally.
• Encourage innovation and continuous improvement.
• Analyze information and solve operational problems.
• Adapt positively to change and accept accountability.
• Think strategically with strong commercial awareness.
• Deliver results while maintaining exceptional service standards.
• Take initiative and ownership of responsibilities.
• View challenges as opportunities for growth and improvement.
• Demonstrate cultural awareness and adaptability within a diverse workplace.

Health & Safety

• Comply with all applicable health and safety, fire, security, and emergency procedures.
• Ensure all required certifications remain valid and up to date.
• Support the maintenance and compliance of all health and safety documentation.

Flexibility

• Undertake additional duties as reasonably required to support business operations.
• Be flexible with working hours when necessary to meet operational requirements.

Qualifications & Experience

Essential

• Previous experience in a similar restaurant management or supervisory role.
• Excellent spoken and written English.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Strong operational and organizational skills.
• Effective problem-solving and decision-making abilities.
• Business and commercial awareness.
• High standards of personal presentation.

Desirable

• Previous experience within a luxury or five-star hospitality environment.
• Good wine knowledge.
• Experience delivering premium guest service standards.

Benefits

• Up to £40,000 basic salary
• Up to £5,000 a year service charge
• Realistic OTE of £45,000
• Meals on duty
• Uniform provided

Interviews available immediately