Guest Services Manager - The Medlock

Guest Services Manager – The Medlock at Etihad Campus, Manchester

As we continue to build the team ahead of the opening of The Medlock, Radisson Blu Hotel, we are recruiting a range of contracted team members. We offer flexible working patterns designed to suit a variety of needs.

At the Medlock, we’re setting a new standard for hospitality—one that’s refined, genuine and unmistakably personal. As a Guest Services Manager, you’ll play a key role in bringing this experience to life, supporting the Front Office team to deliver warm, confident welcomes, seamless departures and thoughtful, memorable moments at every stage of the guest journey.

This brand-new 401-key hotel is set to be a game-changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally.

The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state-of-the-art training facilities, a world class 60,000 seater stadium, and vibrant leisure spaces including the Co-op Live arena. It will become a world-class hub for elite sport, music, and entertainment, attracting visitors from around the world.

The new hotel will sit at the heart of a vibrant and evolving Etihad Campus — an exceptional place for guests, teams, partners and fans to rest, reset and immerse themselves in everything the campus has to offer.

We're opening our doors soon and we're building a team that's as warm, grounded and full of personality as the city we call home.

What you'll be doing:

Supporting the Front Office Manager, you’ll help lead our Reception team, fostering a warm, welcoming environment where guests feel recognised, supported and genuinely cared for. You’ll champion Medlock’s brand standards, encourage a confident sales and service culture, and bring structure, pride and authenticity to a team delivering standout Medlock moments around the clock.

As a Guest Services Manager you’ll be instrumental in setting the tone for our arrival experience and maintaining consistently elevated service—infusing every guest interaction with the character, warmth and spirit of Manchester.

About you:

• You bring an effortless warmth to the floor, delivering service that feels natural, personal and never rehearsed

• You lead with empathy and integrity, communicating clearly, staying composed under pressure and showing up with authenticity

• You’re genuinely invested in people, nurturing team spirit while building confidence, capability and pride

• You’re a trusted communicator and team player — grounded, reliable and deeply connected to the character and rhythm of the city

• You have proven customer service experience within a hotel environment, ideally in a premium, lifestyle or design‑led setting

What's in it for you?

• Join the pre-opening team for a high-profile launch within one of Manchester’s most exciting developments

• Be part of a dynamic, fun and engaging team focused on delivering exceptional experiences from day one

• Work closely with City Football Group, Valor Hospitality and Radisson Hotel Group — benefitting from strong support while retaining local ownership and autonomy within the wider hotel team

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 B&B

• Discounted stays for friends and family

• 50% discount when dining in our restaurants and bars

• Free meals while on duty, keeping you well-fuelled

• Access to high-street discounts on a range of shops, experiences and more

• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme

• Generous refer-a-friend bonuses, starting at £250

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign

• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing

• Healthcare Cash Plan options, from just £5 per month

If you excel in a dynamic environment and have a keen eye for detail, we'd love to hear from you.

Ready to be a part of history? Apply now and take your hospitality career to the next level.

Click Apply Now..

We regularly review applications and reserve the right to close an advert early if we identify suitable candidates. To avoid disappointment, please submit your application as soon as possible.

Valor Hospitality promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.