The Customer Service Advisor is the first point of contact for members of the public and professionals reporting concerns about the safety and wellbeing of children. Working within the Care & Wellbeing Hub, the role involves gathering accurate and detailed information, using professional curiosity to assess concerns, and recording information clearly to support Children's Social Care in making informed safeguarding decisions. The postholder delivers a high-quality, compassionate customer service while handling sensitive and often challenging situations with professionalism and resilience.
Essential
Desirable
Customer Service Advisor Care & Wellbeing Hub • Lincoln, LIN, gb
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