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Sanderson Recruitment
Customer Experience SpecialistSanderson Recruitment • Newcastle Upon Tyne, Tyne and Wear, UK
Customer Experience Specialist

Customer Experience Specialist

Sanderson Recruitment • Newcastle Upon Tyne, Tyne and Wear, UK
13 days ago
Salary
£13.00 hourly
Job type
  • Full-time
Job description

Customer Experience Specialist

Location: Newcastle - 5 days per week - 1 weekday off & 1 weekend off
Duration: 12 months intially



About the Role

An exciting opportunity has arisen for an experienced Customer Experience Specialist to join a busy, customer-focused contact centre environment. This role is ideal for individuals who thrive in fast-paced settings and are passionate about delivering outstanding customer service.



Key Responsibilities

  • Deliver a first-class customer experience by resolving customer queries efficiently at first contact.
  • Handle a high volume of inbound calls (typically 150+ calls per day).
  • Meet quality assurance, compliance and customer satisfaction targets.
  • Participate in ongoing training, coaching and personal development activities.
  • Work collaboratively with colleagues to achieve team objectives.
  • Support business improvements by identifying customer trends and escalating technical issues where appropriate.
  • Ensure all legal, regulatory and compliance requirements are followed.


Skills & Experience

We're looking for candidates with:

  • Previous experience within a customer service or contact centre environment.
  • Excellent verbal communication and interpersonal skills.
  • Strong customer-focused approach w...
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Customer Experience Specialist • Newcastle Upon Tyne, Tyne and Wear, UK

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