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KIMS Hospital
Self Pay AdvisorKIMS Hospital • Maidstone, Kent
Self Pay Advisor

Self Pay Advisor

KIMS Hospital • Maidstone, Kent
13 days ago
Salary
£27,200.00 yearly
Job type
  • Permanent
Job description
  • Answer all enquiries by telephone or email in a prompt and efficient manner, to assist patients in obtaining an outpatient appointment within KIMS Hospital.
  • To identify customer needs and provide all relevant information about services, specialists, fees and payment at the first interaction in order to book an appropriate appointment.
  • To liaise closely with consultants’/specialists’ secretaries, clinical and non-clinical departments/colleagues within the hospital to gather information relevant to patient bookings and quotations.
  • To be responsible for compiling accurate quotations for all self-pay patients, both verbal and written, issue letters and information packs and to book outpatient appointments at the time of enquiry.

Person Specification:

  • Previous experience working within a patient advisory role in the healthcare sector
  • Confident to create and issue quotes
  • A good understanding of medical/hospital terminology
  • Excellent interpersonal and communication skills both oral and written
  • The ability to pay close attention to detail and work with a high level of empathy and maturity
  • Be flexible and adaptable individual that can work to tight deadlines, cope under pressure and comfortably prioritise their workload
  • The ability to provide a professional, efficient and friendly service to all customers using the department
  • The ability to work at a fast pace with a high level of accuracy.

KIMS Hospital employees enjoy the following benefits:

  • Pension Scheme
  • Private Health Insurance
  • 33 Days annual leave plus extra time off for your birthday
  • Life Assurance
  • Free secure car park
  • Annual Flu Vaccination
  • Free Eye Test
  • Up to 40% discount for some KIMS Hospital services
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Self Pay Advisor • Maidstone, Kent

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