Product Director Experian Consumer Services

Job Description

The Product Director is a senior product leadership role within Experian’s Consumer Business (ECS), working in close partnership with the Chief Product & Commercial Officer to shape the direction of ECS's product portfolio in response to a rapidly evolving market in which AI is reshaping consumer behaviour and the competitive landscape. The role carries broad accountability across ECS's product portfolio, with the mandate expected to evolve as the business continues to diversify.

You will be responsible for setting and driving product strategy across this portfolio to achieve the region's revenue growth and customer strategy ambitions, ensuring our products evolve ahead of a fast-changing, AI-led market and that we win as consumer journeys move on- and off-property.

You will be a key leader within the ECS Product Community, fostering an environment where we launch market-leading, future-facing propositions at pace. You will incorporate internal and external perspectives, including regulatory engagement, to ensure we deliver a best-in-class experience for our customers.

You are required to lead in a global context, working closely with our teams in India and the UK to scale and improve ways of working across locations. There is an expectation that this role will be highly visible across both sites, to drive optimised ways of working and ultimately deliver business growth.

Core responsibilities

• Shape ECS's overall product strategy in close partnership with the Chief Product & Commercial Officer, responding to AI-driven shifts in consumer behaviour and the competitive landscape
• Define and lead product strategy and vision across ECS's core product portfolio, aligned to ECS and UK&I strategic goals
• Own and deliver the product roadmap over a 12–24 month horizon, ensuring it is resourced and prioritised effectively
• Shape and scale the next generation of value-led, goal-based propositions and the wider diversification of ECS's product set, evolving our products from stand-alone experiences into interconnected, signal-led customer journeys
• Drive ECS's data and AI strategy as a source of competitive advantage across the product portfolio, including how we reach customers as consumer journeys extend on- and off-property
• Harness consumer-permissioned data as a strategic advantage, turning real-time signals and alerts into personalised, converting moments across the portfolio
• Lead the evolution of our Product Development operation across our global teams, driving improved collaboration
• Deliver strategic plan revenue targets through product innovation, pricing and commercial model evolution, and portfolio diversification
• Make prioritisation decisions that balance business needs, customer value, and regulatory requirements
• Build and lead a high-performing product team, working closely with Engineering, Commercial, Analytics and AI/Data functions
• Set OKRs across core product domains and collaborate across the wider ECS product portfolio to ensure consistency and alignment

What would success in the role look like?

• A world-class product experience that delivers commercial growth and customer satisfaction
• Successful launch and scale-up of new value-led, goal-based propositions that meet our changing customer needs
• Demonstrable progress on data, AI and off-property strategy, with the product portfolio positioned to win as the market shifts toward AI-led and agentic consumer journeys
• A highly engaged and motivated product team, across different geographies, delivering value consistently
• Strong alignment across Product, Engineering, Commercial and Technology functions, with this role recognised as a key strategic partner to the CPCO
• Clear evidence of innovation, market responsiveness and regulatory engagement
• Continued growth of ECS's presence and leadership across our India and UK teams
• Consumer-permissioned data demonstrably powering richer personalisation and higher-converting propositions across the portfolio

Qualifications

Skills & competencies needed:

• Agile product development practice expert and technologist – deep understanding of how products work, the tech stacks that support them, and how AI is reshaping both
• Exceptional communication skills – concise, clear and able to simplify complexity
• Deeply client-focused – externally engaged product strategy approach with ability to influence UK&I regulatory bodies
• Innovation evangelist – bold and ambitious propositions that drive growth and energise teams
• Commercial strategist – drives growth through pricing, commercial models, and market assessments
• Experienced P&L manager – highly numerate and comfortable managing complexity across a large, diversifying product portfolio
• Stakeholder management and people leadership – able to operate as a trusted senior partner to the CPCO and influence senior stakeholders across a matrixed, geographically dispersed organisation (India and UK), inspiring followership within the team
• Future-focused mindset – comfortable setting strategy amid ambiguity, and evolving the product portfolio as the market shifts toward AI-led and agentic consumer experiences

Additional Information

Internal grade: EB6

Benefits package includes:

• Hybrid working - 60% in the office
• Core benefits include pension, Bupa healthcare, Sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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