Customer Services Supervisor

Summary

CUSTOMER SERVICES SUPERVISOR | Mon - Thursday 8am - 5pm, Friday 8am - 2:30pm

£40,000 - £43,000 DOE

The Customer Services Supervisor will oversee the Customer Services team by clearly defining roles and responsibilities to ensure customer orders are processed accurately and on time, agreed reports are delivered, and related inquiries are effectively managed.

You will foster team development to build the necessary skills and expertise required to manage a diverse range of customer accounts, while consistently monitoring daily workloads and the accuracy of responses. Evaluate team performance and deliver actionable insights to support the ongoing enhancement of customer service. Encourage the team to pursue continuous improvement initiatives and adopt a proactive approach to consistently deliver exceptional service to our customers.

The Key Requirements

• Ideally, a bachelor's degree or equivalent education
• Demonstrated experience in customer service and/or supply chain roles within a high-volume business environment
• Proven ability to support operational needs for systems integration projects, preferably involving third-party collaborations
• Proficient in computer skills, including MS Office Suite (Word, Excel, Project)
• Familiarity with AS400, SAP, and JD Edwards systems
• Proven ability to develop & motivate high performing teams as well as managing conflicting priorities & utilise internal network & relationships to reach solutions
• Experience of establishing a culture of teamwork, continuous improvement, inclusion & high performance to enable team members to meet their potential & perform at their best
• Ability to work in partnership with a broad spectrum of stakeholders, both internal & external

Benefits:

• Annual leave package of 25 days plus 8 bank holidays plus the option to buy holidays
  • Free onsite gym for all employees
  • MyBenefits Reward Platform with 100s of discounts at restaurants and retailers
  • Employee Well-being benefits such as the Employee Assistance Programme
  • Pension scheme where the company contributes up to a max 7%
  • Life cover at 3 times your annual salary
  • Optional partner life cover
  • Subsidised onsite staff restaurant
  • Free parking onsite
  • Salary sacrifice Electric car scheme
  • Subsidised onsite electric car charging
  • Cycle to work scheme
  • Enhance maternity and paternity leave
  • Liftshare scheme
  • Health cash plan
  • Optional dental insurance
  • Optional Private Medical Insurance
  • Optional critical illness cover
  • Social club

About the company

At Encirc, we make, fill and move glass.

Part of the Vidrala group, we are a market leader in glass container design, manufacturing, bottling and logistics solutions for the UK, Irish and European food and beverages industries.

With over 2,000 employees, we operate from our three purpose-built sites: Derrylin, Co Fermanagh; Elton, Cheshire and Bristol. We produce around 3 billion glass bottles and other containers annually and can fill up to 500 million litres of bulk shipped beverages every year. Our collective purpose is to deliver and uphold world-leading sustainable innovation, with great people and a great workplace collaborating on a great future.

Joining Encirc means you will be joining a business with a bespoke, 360-approach to the beverage supply chain, spanning filling, warehousing, and logistics. Reducing the road miles and carbon footprint of our customers' products, we are conscious disruptors prioritising sustainability and modern technology. As a forward-thinking and sustainable business, we are committed to achieving zero emissions by 2030.

Our Values

At Encirc, we're proud to be a forward‑thinking manufacturer in a world that's increasingly socially and environmentally conscious. Our culture is built around six core values that sit at the heart of everything we do. They guide how we work, how we make decisions, and how we support one another-helping us create a workplace where everyone can thrive.

These values aren't just words on a wall; they're lived, shared and championed across the business, shaping our mindset and inspiring us to keep making Encirc great for everyone.

Equal Opportunities

Encirc is committed to creating a diverse and inclusive environment and welcomes applications from all sections of the community. Every applicant will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability, or religion.

We also want to ensure our recruitment process is accessible to everyone. That's why we have partnered with Recite Me to offer an accessibility toolbar on our job search page, recruitment application system and website. The toolbar includes screen reading functionality, multiple reading aids, customisable styling options and an on-demand live translation feature that boasts over 100 languages including 65 text-to-speech and styling options.

Next steps

Click apply, submitting an up-to-date CV tailored to this job opportunity. You can expect to receive an update on your application within two working days. We will contact you via email, so if you don't hear from us, please check your junk mail. We look forward to hearing from you. #chooseglass