Systems Operations Specialist

Job Summary

The Systems Operations Engineer is responsible for the transition of the project completion to business-as-usual.

Responsible for onboarding of the customer to fully usability of the systems being provided.

Strong communication with the customer and project stakeholders is important to manage all alarms and escalations (MI’s).

The right candidate will understand the logistics of the systems being provided. Understand the products being implemented as part of the system for use. And understanding the capabilities, boundaries and dependencies of the system to measure performance.

The role is to prepare the customer for the warehouse startup and support them through the transition from projects to customer service.

During the transition of a project to operational use, or the continuous development and delivery in a hybrid project the balance of ramp-up, stability and operational improvement must be maintained.

The role interacts with the project team at multiple levels to ensure a joined-up approach to deliver the project, while managing the customer onboarding.

This role needs to be present once the systems are delivered onsite.

This role involves travel within the UK and beyond.

Duties and responsibilities include, but are not limited to:

• The management, coordination and follow up of incident management (MI’s) during the startup phase of the operation. As well as progressing problem issues to the project team and ongoing continuous development projects
• The coordination of triage process within the business for the right resources during any events
• Support a project team with root cause analysis and reviews with experts within the business
• To categorise, prioritise and sequence with the support of the project management the delivery of fixes and root cause
• Provide timely, accurate, and regular updates to senior management, customers, and other stakeholders throughout the incident lifecycle
• Developing a customer KPI for onboarding competencies
• Working within a project team to deliver a customer onboarding and transition
• Working with the customer stakeholder to develop their capabilities to manage and run the systems
• Build and maintain effective working relationships with KNAPP Hotline Team Leaders and key stakeholders across all departments
• Ensure operational processes are developed inline with Knapp business processes

Skills/Qualifications

• Solid IT education (technical IT college, university, or similar education)
• Knowledge of intralogistics
• Knowledge and understanding of Controls, WMS, WCS, and sub-systems.
• Spoken and written English, a further foreign language is advantageous
• Very good general IT skills
• Knowledge of Systems and Controls hardware

Important behaviours to have in line with our company values

• Appreciation – Recognises the achievement of others
• Creativity – Is resourceful and innovative
• Courage – Willing to learn and try new things
• Openness – Always approachable and helpful
• Reliability – Consistently gives their best

Local benefits

Some locations have local benefits; please speak to a member of the management team.

Tips for applicants

Are you looking for new challenges? Do your eyes sparkle with enthusiasm when you talk about your specialist area? Do you gladly take on responsibility? Are you able to grasp complex issues? Are you brave enough to take new paths and do you view changes as exciting opportunities?

Then apply now! We look forward to getting to know you.

Here are a few tips for a successful application.

Complete + online + authentic = good chances

Complete

The following documents are important to us:

• Cover letter (please indicate your core areas in the case of speculative applications)
• CV (résumé) in tabular format
• Diploma certificates and evidence of professional experience

Online

Please only apply via our application tool.

Tip: Apply for current vacancies to maximize your chances. In the case of speculative applications, it can take some time before we have an appropriate offer for you.

Authentic

Once you have completed the first two steps, you are a good deal closer to your new job. If your educational and professional backgrounds fit one of our job opportunities we will invite you to an interview in person.

The interview is the most important part of the application process. Above all, we look for authenticity. During the interview, we will find out whether our expectations match each other and whether a long-term cooperation can be formed.

Application process

1. Apply online

2. Confirmation of receipt sent

3. Human Resources and specific department look at your documents

4. If we like what we see: invitation to an interview in person

5. The excitement builds: first interview in person

6. If necessary: second interview in person

7. Do we fit well together? Welcome to KNAPP!

To ensure a speedy application process, please only apply via our application tool. After submitting your application you will receive a confirmation of receipt.

Information

KNAPP U.K. Limited Chalgrove Oxfordshire Great Britain Fulltime Display in PDF formatDisplay in PDF format Apply nowApply now